Landscape Maintenance Account Manager

Position Summary:

Hazeltine Nurseries is looking for a client-centric individual to join our growing maintenance division as an Account Manager! The Account Manager is responsible for managing client relationships, ensuring high standards of quality, profitability, and customer satisfaction; while simultaneously leading, directing and training our production teams in the field. This is a key role that blends operations, sales, and horticultural expertise into a fast-paced, high-expectation environment. This role also has a strong emphasis on leadership and team management.

Key Responsibilities:

• Maintain established sales volume by staying current with client needs, industry trends, and competitor activity; grow sales by following up on new leads and prospective clients.
• Initiate and attend all preliminary and subsequent maintenance client presentations and meetings.
• Conduct onsite visits and walkthroughs with clients to confirm their needs are being met.
• Keep clients informed of relevant issues affecting their property and involve them in related decision-making.
• Follow established sales processes, including the use of maintenance agreements and timely dissemination of information to administrative and production teams.
• Serve as the single point of contact for all communication and correspondence with current and prospective clients.
• Recommend and advise clients on additional services or property enhancements.
• Oversee and guide weekly maintenance and enhancement work to ensure results exceed client expectations and reflect well on Mariani's reputation.
• Assist Production Coordinators with job scheduling.
• Maintain accurate records and documentation, including client history, sales reports, and client contact lists.
• Initiate and approve work orders and change orders needed to communicate with the maintenance department.
• Prepare proposals, renewals, and contracts using standard templates.
• Monitor the billing process and accounts receivable.
• Coordinate with Crew Leaders to ensure client requests and information are carried out accurately.
• Communicate with the Administrative Support, Accounting, Production Coordinator, and Crew Leader teams as needed to keep projects up to date

Job Requirements:

• 2 years sales experience, preferably in the landscape industry.
• Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
• Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.
• Demonstrate a thorough understanding of the “Mariani” approach to Maintenance and follow Mariani standards.
• Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members.
• Demonstrate flexibility to perform duties wherever volume deems it necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of internal and external clients.

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.

A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.