What are the responsibilities and job description for the Veterinary Receptionist / Client Service Representative position at Haywood Animal Hospital?
Join Our Family at Haywood Animal Hospital
Haywood Animal Hospital is seeking a full-time Veterinary Receptionist (Client Service Representative) to join our growing team in Hendersonville, NC.
We are a locally owned, two-doctor small animal practice dedicated to providing exceptional medical care while building lasting relationships with our clients and their pets. Our team places a strong emphasis on client communication, education, and compassionate service. We believe that helping pet owners understand their pets' health is just as important as the medicine we provide.
If you enjoy working with people, love animals, thrive in a team environment, and want to be part of a supportive, family-friendly workplace, we'd love to meet you.
What Makes Haywood Different?
- Family-oriented work environment
- Small, close-knit team where every team member matters
- Strong focus on client education and communication
- Supportive leadership and collaborative culture
- Commitment to work-life balance
- Opportunities for professional growth and development
- Long-established, trusted practice serving our community for over 40 years
Responsibilities
- Greet clients and patients warmly and professionally
- Answer multi-line phone system
- Schedule appointments efficiently and accurately
- Process payments and maintain accurate records
- Communicate with clients regarding appointments, treatment plans, and follow-up care
- Send reminders and appointment confirmations
- Respond to emails and online inquiries
- Assist with maintaining hospital communication platforms
- Educate clients regarding preventive care, medications, and hospital policies
- Provide compassionate support to families during difficult appointments, including euthanasia visits
- Help resolve client concerns professionally and empathetically
- Support teammates and contribute to a positive workplace culture
Qualifications
- Outstanding customer service and communication skills
- Friendly, positive attitude and professional demeanor
- Ability to multitask in a fast-paced environment
- Dependable, organized, and detail-oriented
- Strong problem-solving skills
- Ability to work collaboratively as part of a team
- Passion for helping people and their pets
Preferred Experience
- Veterinary clinic experience preferred
- Reception or front desk experience preferred
- Customer service experience preferred
Benefits
- Competitive pay based on experience
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
- Employee discount
- Paid time off
- Uniform allowance
- Professional development assistance
- Retirement plan
Education
High school diploma or equivalent preferred.
Haywood Animal Hospital is an Equal Opportunity Employer
We are committed to creating an inclusive workplace and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic.
Work Location: In Person
Job Type: Full-Time
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
- Uniform allowance
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Veterinary clinic: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $14 - $16