What are the responsibilities and job description for the Hotel Front Desk Representative position at Hayward Inn?
JOIN OUR TEAM AT HAYWARD INN!
We are looking to welcome a dedicated Hotel Front Desk Agent to our team.
The hours for this role will be a 3pm-11pm with weekends required.
In this role, you will be responsible for:
* Warmly greeting guests as they arrive and efficiently managing their check-in process.
* Proactively assisting guests with their inquiries, fulfilling requests, and promptly addressing any concerns that may arise.
* Handling reservations, cancellations, and room assignments with accuracy and efficiency.
* Processing payments and maintaining guest accounts meticulously.
* Providing guests with comprehensive information about our hotel services, amenities, and nearby local attractions.
* Collaborating effectively with our housekeeping and maintenance teams to ensure overall guest satisfaction.
* Managing telephone calls, emails, and in-person inquiries in a professional manner.
The ideal candidate will possess the following qualifications:
* Prior experience working in a hotel or resort environment is preferred.
* Exceptional customer service skills, coupled with a friendly and professional attitude.
* Excellent communication skills, including a confident and courteous telephone manner.
* The ability to effectively multitask and maintain composure in a dynamic setting.
* Bilingual or multilingual skills would be a valuable asset.
* Familiarity with hotel management software is considered beneficial.
* A genuine enthusiasm for guest relations and a commitment to creating memorable experiences for our visitors.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Paid time off
Ability to Commute:
- Eugene, OR 97403 (Required)
Ability to Relocate:
- Eugene, OR 97403: Relocate before starting work (Required)
Work Location: In person
Salary : $17