Technical Document Specialist

Hayward Holdings Inc. (NYSE "HAYW") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island, Georgia, as well as Canada, Spain, France, Australia, and China. 

Job Overview

The Technical Writer I plays a vital role in transforming complex technical information into clear, concise, and user-friendly documentation. This role is responsible for creating and maintaining a variety of technical materials such as user/operator manuals, guides, SOP’s, product insert sheets and technical graphics. The Technical Writer I collaborates closely with subject matter experts, engineers, and other stakeholders to gather information and ensure accuracy and completeness of documentation. This multifaceted role involves producing high-quality documentation and visual aids that effectively communicate complex technical concepts to diverse audiences.

Major Tasks And Responsibilities

• Create, modify, and update technical documentation including operator training SOP’s, installation manuals, operation manuals, owner’s manuals, quick start guides, insert sheets and other technical related documents for American and European markets.
• Collaborate with Product Management, Engineering, Lab Technicians and other subject matter experts to gather information for the creation of accurate and original content.
• Collect information from the production floor, via direct employee feedback, observation-based methods, operational metrics, quality & safety data, digital data collection.
• Update documentation to reflect changes in product features and functionality.
• Edit and review existing documentation for consistency and adherence to style guidelines.
• Produce technical graphics and illustrations for use in a variety of supporting documentation and publications.
• Audit and update website links when documents are created, revised, or updated.
• Assist in translation efforts with outside providers to supply multi-lingual versions of original publications and materials.
• Work with cross-functional teams to deliver effective documentation solutions and continuously improve documentation processes and templates for efficiency and effectiveness.
  
  

Requirements

Capabilities/Qualifications:

• Strong writing, editing, and proofreading skills with excellent attention to detail.
• Proficiency in using a range of documentation tools and software with strengths in Adobe InDesign, Adobe Illustrator, Adobe Acrobat, Microsoft Word and Microsoft Excel.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Knowledge of pool products, equipment, and systems is a plus.
• Strong communication and interpersonal skills with the ability to interact effectively with diverse stakeholders.
• Passion for creating clear and user-friendly documentation that enhances the customer experience.
• Familiarity with documentation standards, style guides, and industry best practices.
  
  

Education / Experience

• Bachelor’s Degree in Technical Writing, English, Communications, Engineering or equivalent related experience
• Previous experience in technical writing, preferably in a manufacturing or engineering environment.
• Experience with creating, editing and converting both raster and vector technical graphics.
• Experience with content management systems and version control systems is advantageous.
  
  

Language Skills: English

Work Environment: Office and Manufacturing Environments