What are the responsibilities and job description for the Collection Consumer Service Representative position at Hayt Hayt & Landau PL?
Job Type: Full Time 8:30-5:30 pm
Location: Miami Lakes, FL
Salary Range: $17.00-$19.00
We are seeking a professional and motivated Collection Consumer Service Representative to join Hayt, Hayt & Landau (HHL) team. This role focuses on providing high-quality consumer service while guiding consumers toward resolving past-due accounts through clear communication, education, and respectful problem solving.
What You’ll do/ Position Summary:
- Engage with consumers via phone in a consistent, efficient, and compliant manner regarding their accounts
- Deliver professional, respectful, and solution-oriented service on every interaction
- Educate and guide consumers on available payment options to help bring accounts current
- Maintain and update consumer contact and account information accurately
- Resolve consumer questions and disputes with care, ensuring concerns are addressed correctly and thoroughly
- Document all calls and account activity promptly and accurately
- Negotiate payment solutions when appropriate, following client/company policies and procedures
- Meet established performance goals, including quality and revenue objectives
- Complete administrative and follow-up tasks to support daily call center operations
- Support from beginning to end collections process within a fast-paced work environment
- Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions
- Excellent attitude, team player and willingness to learn. Be coachable, open and receptive to ongoing feedback to improve performance for employees and team.
What We’re Looking For:
- Strong communication and interpersonal skills
- Ability to remain professional, empathetic, and calm in all situations
- Attention to detail with accurate data entry skills
- Comfort handling high-volume phone interactions
- Problem-solving mindset with the ability to make sound decisions
- Commitment to providing consistent, high-quality consumer service
- Dependable and punctual team members
REQUIREMENTS:
High School Diploma or GED Equivalent
1 year of experience in collections preferred but not required
MS Office (word, excel)
CRM applications (Customer Relationship Management)
Bilingual (English-Spanish) preferred but not required
WHAT WE OFFER:
Full Time, Supportive team environment
Opportunity to grow consumer service and account management skills
Career growth opportunities within the firm
Monday- Friday 8:30-5:30 pm
Salary : $17 - $19