What are the responsibilities and job description for the Technical Support Engineer position at Haystack?
We're hiring on behalf of a Haystack partner!
The Role
The Role
- Maintain and execute a network of simulators and modeling capabilities for military training.
- Perform day-to-day operational checks and preventative maintenance on simulation systems.
- Support training in live, virtual, and constructive environments.
- Develop configuration management processes for geographically separated systems.
- Operate virtual environments to facilitate large-scale training exercises.
- Identify and track deficiencies to improve system functionality.
- Experience with complex networked distributed systems and Microsoft Windows/Linux OS.
- Ability to troubleshoot and resolve basic network and operating system issues.
- Experience supporting and collaborating with DoD operational personnel.
- Ability to create technical documentation and travel up to 50% of the time.
- TS/SCI clearance and Security Certification.
- Bachelor's degree and 1 years of Tier 1 Technical Support experience, or 5 years equivalent experience.
- Opportunity to support elite warfighters and gain experience in simulation systems.
- Work within an Agile Scrum team with daily communication requirements.
- Growth opportunities and areas for innovation within the program.
- Comprehensive benefits package including health, retirement, and professional development.
Salary : $69,400 - $158,000