Patient Access Team Lead

Job Summary

The Patient Access Team Lead is responsible for providing feedback on daily registration processes, communication department processes and staffing issues to the Patient Access Supervisor or Patient Access Manager.  Provides assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assists leadership with staffing, reports, and QA process.  

Responsibilities:

• Provides assistance to staff level employees as necessary to ensure compliance with department policies and procedures.
• Assists leadership with staffing, reports, and QA process.
• Assist communications staff with departmental processes.
• Promote and demonstrate excellent customer service.
• Assist in educating registration staff of any changes in registration procedures.
• Assist Supervisors in overseeing daily registration activities to ensure department standards are met.
• Perform all functions necessary to accomplish the admission/registration of patients including insurance verification, financial assessments, and collections.
• Maintain cross training in all hospital admissions areas and covers any area as needed during their shift.
• In the absence of Supervisor, will serve as a point of primary contact for patient complaints/customer issues; and will work with Management as needed for resolution.
• Works assigned reports to identify opportunities for improvement to ensure a seamless patient experience and maximum reimbursement for service.
• Monitors new hire trainees by auditing registration for accuracy and reports findings to Supervisor.
• Demonstrates success in POS Collections and quality assurance, will maintain a 99% or higher in the registration quality software.
• Takes part in the On-Call Rotation.
• Covers extra hours when necessary.

Qualifications: 

Required:

• Must be proficient with computers

Preferred:

• Two years of experience in healthcare setting
• High school graduate or equivalence
• Previous clerical experience

Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.

Patient Interaction: Frequent

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:
Primary – required (routine) to do the job;
Secondary – required for the job, but mostly be exception; and
None – no approved access

Description of Information
Primary:
Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion

Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates

Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical

Secondary:
Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes