Clinic Office Assistant

Position Summary: Performs basic clerical and receptionist duties by maintaining the physical environment of the area. Transcribes physician's orders, copies records, relays messages, prepares, compiles and maintains various records.

Responsibilities:

• Collects patient identification and demographics, HIPAA forms, insurance information, collects co-pay.
• Documents indicated signs/symptoms and consent for treatment.
• Completes and maintains registration process.
• Schedules appointments, tests and procedures.
• Maintains current knowledge of ICD-9 and CPT codes.
• Maintains fax queue.
• Sends patient communication regarding appointments/tests/procedures.
• Receives/distributes mail, answers phones, screens and directs caller’s retrieves records from storage; and maintains reception/waiting area.
• Prepares, maintains and files/scans records.

Qualifications: 

Required:

• Basic computer knowledge 

Preferred:

• High school diploma or equivalent 
• Clerical experience and medical terminology

Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.

Patient Interaction: Frequent

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:
Primary – required (routine) to do the job;
Secondary – required for the job, but mostly be exception; and
None – no approved access

Description of Information
Primary:
Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion

Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical

Secondary:
Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes

Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates