What are the responsibilities and job description for the Client Service Consultant position at Hays?
Title: Client Service Consultant
Location: Tampa, FL. Hybrid expectations: in office Tuesday and Wednesday
Essential Skills:
• 2 years of equivalent experience within an administrative space or similar
• Proficiency in Microsoft Office software.
The Opportunity
The Client Service Consultant (CSC) is responsible for the day-to-day administrative service support of multiple Regional Market clients. This position is essential for understanding the customers’ needs and delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
This is an exciting opportunity to join an amazing team! Are you an experienced professional passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team.
Success in this role requires excellent organizational, interpersonal, and communication skills, both written and verbal. The CSC is responsible for overall accountability for the day-to-day administration of multiple complex clients. You’ll collaborate closely with internal client teams in an environment where every contribution is respected, and every perspective is heard.
What You Need to Succeed (Required Qualifications)
• 2 years of equivalent experience within the insurance space or similar
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
• General understanding of the U.S. economy and employee benefits industry.
• Proficiency in Microsoft Office software.
• Self-motivated to learn more about the business and proactive in personal development.
What Can Give You an Edge (Additional Skills)
• Experience with products such as Core, Disability, and Voluntary products.
• Ability to balance client expectations with MetLife capabilities.
• Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
Overall accountability for the day-to-day administration of multiple or complex clients, including:
• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Understands the detailed components and provisions in legal agreements between client and the end client and assists in facilitating the execution of contracts to ensure compliance
• Comprehends competitors’ products, industry trends and legal developments impacting business
• Firm knowledge of client's group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems