Patient Care Coordinator - Sleep Lab

Position Summary: The patient care coordinator works with the Lead Sleep Technologist/Director and providers to ensure the processes for home and outreach clinics run efficiently. Assists physician with patient care, takes vital signs, completes registration process, collects patient identification and demographics, answer phones, schedules appointments and maintains fax queue. This position is responsible for managing the information system and provides clerical and receptionist support including but not limited to: answering phone, scheduling appointments, and maintain and filling charts.

Responsibilities:

Develop, organize, execute and maintain the workflows for the office.

Maintain a positive work environment with clinical staff to ensure clinical staff complete job duties efficiently and in a respectful manner.

Work with clinical staff on personnel conflicts that may arise and notify the Lead Sleep Technologist/Director of conflicts that are ongoing or appear to escalate.

Manage process for overdue orders.

Collaborates with materials management to ensure appropriate supplies are available and stocked.

Maintain proficiency with the EMR software and act as the Super User for EMR.

Collects patient identification and demographics, HIPAA forms, insurance information, collects co-pay.

Documents indicated signs/symptoms and consent for treatment.

Completes and maintains the registration process.

Schedules appointments, tests and procedures.

Maintains current knowledge of ICD-10 and CPT codes.

Documents vital signs, patient response to intervention/therapy and test results.

Sends patient communication regarding appointments/tests/procedures.

Receives/distributes mail, answers phones, screens and directs callers, retrieves records from storage; and maintains reception/waiting area.

Prepares, maintains and files/scans records.

Answers phones, and maintains reception/waiting area.

Assists with the completeness of charge ticket.

Obtains Insurance approval for patients.

Assists patients and staff as needed when job aids or resources are required to enable safe and efficient operation by transporting patients to and from therapies and patient transfers using proper transfer techniques.

Cleans and returns all equipment to proper storage area; and removes any non-functioning equipment and reports appropriately.

Qualifications:

Required:

High School Diploma

BLS certification

AED and basic first aid training

Additional certification may be required for certain patient care settings or populations. Specific information and the time-frame in which such certification must be attained will be provided by the department director/manager/supervisor at time of hire/transfer into department.

Preferred:

Three years of clerical experience

Basic computer knowledge

Knowledge of basic information system operations

Knowledge of general office functions and familiarity with organization, functions, policies, regulations and procedures of the medical center as they relate to rehabilitation services.

Patient Interaction: Frequent

Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:

Primary - required (routine) to do the job;

Secondary - required for the job, but mostly be exception; and

None - no approved access

Description of Information

Primary:

Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion

Clinical Information (information that describes a patient's health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical

Secondary:

Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes

Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates