What are the responsibilities and job description for the Account Manager - Dallas/Fort Worth position at Hays Electrical Services?
Account Manager
Company: Hays Electrical Services
Location: Dallas/Fort Worth
Employment Type: Full-Time
About The Role
The Account Manager is a territory owner responsible for driving revenue growth, managing a portfolio of commercial and industrial electrical service accounts, and leading a team of five to ten service technicians across an assigned Texas market. This is a dual-role position requiring both a skilled salesperson and an operationally sharp service leader. Account Managers are responsible for new business development, customer retention, field operations, and territory profitability — from first contact through invoice collection.
We are building out to twelve Account Managers across five Texas territories (three to four per territory minimum) with a goal to be fully staffed in all markets simultaneously. This is a ground-floor opportunity to own a territory and grow within a rapidly expanding electrical services organization.
Key Responsibilities
Sales & Business Development
Required
Account Managers will develop and manage accounts across all the following sectors within their assigned territory:
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Company: Hays Electrical Services
Location: Dallas/Fort Worth
Employment Type: Full-Time
About The Role
The Account Manager is a territory owner responsible for driving revenue growth, managing a portfolio of commercial and industrial electrical service accounts, and leading a team of five to ten service technicians across an assigned Texas market. This is a dual-role position requiring both a skilled salesperson and an operationally sharp service leader. Account Managers are responsible for new business development, customer retention, field operations, and territory profitability — from first contact through invoice collection.
We are building out to twelve Account Managers across five Texas territories (three to four per territory minimum) with a goal to be fully staffed in all markets simultaneously. This is a ground-floor opportunity to own a territory and grow within a rapidly expanding electrical services organization.
Key Responsibilities
Sales & Business Development
- Prospect, qualify, and close new commercial and industrial electrical service accounts within assigned territory
- Develop and execute a territory sales plan targeting manufacturing, food and beverage, aviation, and other industrial sectors
- Conduct needs assessments, present service solutions, and negotiate contracts and pricing agreements
- Maintain an active pipeline of leads and opportunities; manage forecasting through CRM
- Attend industry events, trade shows, and association meetings to generate referrals and build market presence
- Identify cross-sell and upsell opportunities within the existing customer base
- Serve as the primary point of contact and trusted advisor for all assigned accounts
- Conduct regular on-site visits to maintain relationships and assess service performance
- Resolve escalations, customer complaints, and service issues quickly and professionally
- Negotiate contract renewals and service agreement expansions
- Monitor customer satisfaction and proactively address any risk of churn
- Directly manage five to ten service technicians; oversee daily scheduling, dispatch, and workload allocation
- Ensure all field work meets quality standards, safety requirements, and SLA commitments
- Mentor, coach, and develop technicians; conduct performance reviews and set individual goals
- Coordinate training, certifications, and compliance requirements for field staff
- Collaborate with the AR department to ensure jobs are properly documented and billed
- Own territory revenue targets and maintain profitability at approved margins on all accounts and service work
- Price jobs and contracts accurately; protect margin through disciplined quoting and scope management
- Coordinate with Accounts Receivable to ensure invoices are accurate, submitted promptly, and collected on time
- Monitor account payment status; actively follow up on outstanding balances and flag collection risks
- Prepare and present monthly territory reports covering revenue, pipeline, and profitability performance
Required
- Minimum 5 years of sales and account management experience in electrical services, industrial services, or a closely related trade
- Hands-on electrical experience required — must understand electrical systems, maintenance, and service delivery at a working level
- Proven ability to manage and develop a field team of five or more technicians
- Demonstrated sales track record: new business acquisition, contract renewals, and account growth
- Experience managing profitability and pricing in a service business environment
- Strong interpersonal, communication, and negotiation skills
- Proficiency with CRM software and field service management tools
- Valid Texas driver’s license; willingness to travel throughout assigned territory regularly
- Existing book of business or established customer relationships in Houston, San Antonio, Austin, San Marcos, or DFW
- Experience selling into or servicing manufacturing, food and beverage, or aviation facilities
- Electrical contractor license or TDLR electrician license (Texas)
- Bachelor’s degree in Business, Engineering, or related field
- Knowledge of NEC codes, OSHA electrical safety standards, and industrial electrical systems
- Familiarity with service contract pricing, maintenance agreements, and labor rate structures
Account Managers will develop and manage accounts across all the following sectors within their assigned territory:
- Manufacturing (general industrial, process, heavy equipment)
- Food & Beverage (processing facilities, cold storage, distribution centers)
- Aviation (airports, MRO facilities, hangars, FBOs)
- Commercial & Industrial (office complexes, warehouses, data centers)
- Other industrial sectors as identified within each territory
- Competitive base salary with uncapped commission structure
- Performance bonuses tied to territory revenue and profitability goals
- Company vehicle or vehicle allowance
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Generous PTO policy
- Ongoing technical and sales training
- Clear growth path to Regional Manager as territories expand
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