What are the responsibilities and job description for the Help Desk Technician I position at Haynie & Company?
Job Type
Full-time
Description
Help Desk Technician I :
You enjoy bringing order and clarity to technical issues by following clear processes and getting the details right the first time. As our Help Desk Technician I, you’ll be the dependable first point of contact for employees and Managed Services clients, resolving routine IT issues accurately and in accordance with defined procedures. You’ll lean on your methodical approach as you work through tickets, document resolutions, and escalate issues so nothing slips through the cracks. Join us at Haynie & Company as our Help Desk Technician I where your reliability and attention to detail will help keep our people connected and productive.
What you’ll need to be our Help Desk Technician I:
Haynie & Company has grown from a single office to 13 locations in 5 states with more than 400 team members. Haynie & Company was the fastest-growing firm in the US, as reported by Accounting Today. We offer the resources, experience, and professional knowledge of national organizations while still providing the dynamic atmosphere and desirable work-life balance found at local firms. Our commitment to our clients consistently lets us deliver a broad range of services, including external auditing, accounting, income tax, consulting, internal auditing, and management advisory services.
At Haynie & Company, our purpose is to be a family-focused firm that exceeds expectations for our clients, our team, and our community. Our core values of Team, Trust, Growth, Service, and Accountability guide everything we do. Together, these values shape our culture.
Haynie & Company is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.?All job offers are contingent on a background check screen that complies with applicable law.
Full-time
Description
Help Desk Technician I :
You enjoy bringing order and clarity to technical issues by following clear processes and getting the details right the first time. As our Help Desk Technician I, you’ll be the dependable first point of contact for employees and Managed Services clients, resolving routine IT issues accurately and in accordance with defined procedures. You’ll lean on your methodical approach as you work through tickets, document resolutions, and escalate issues so nothing slips through the cracks. Join us at Haynie & Company as our Help Desk Technician I where your reliability and attention to detail will help keep our people connected and productive.
What you’ll need to be our Help Desk Technician I:
- Knowledge of basic computer hardware, operating systems, and common software applications
- Ability to follow predefined procedures for IT support and resolution
- Clear and professional communication approach with both technical and non-technical users
- Previous experience working in a help desk and/or IT support environment, preferred
- Familiarity with remote desktop tools and ticketing systems, preferred
- Medical, dental, vision, 401k (with company match)
- Haynie Fridays
- Unlimited PTO and paid holidays
- Flexible schedule
- Paid parental leave for moms and dads (birthing and adoption)
- DEI - A culture of belonging
- Casual dress
- Team building - parties, contests, wellness, service projects
- Training – CPE, mentoring, clear path to promotion
- Cell phones - Phone and data plans 100% covered, add your spouse for $40/month
- Resolve high-volume, basic IT issues for internal employees and Managed Services clients quickly and accurately
- Maintain accurate documentation of support requests, resolutions, and ticket activity to ensure reliable records and visibility across the IT team
- Support the Help Desk team in maintaining smooth day-to-day operations
- Ensure consistent adherence to IT support procedures and compliance standards
- Escalate complex issues appropriately to ensure resolution without disruption
Haynie & Company has grown from a single office to 13 locations in 5 states with more than 400 team members. Haynie & Company was the fastest-growing firm in the US, as reported by Accounting Today. We offer the resources, experience, and professional knowledge of national organizations while still providing the dynamic atmosphere and desirable work-life balance found at local firms. Our commitment to our clients consistently lets us deliver a broad range of services, including external auditing, accounting, income tax, consulting, internal auditing, and management advisory services.
At Haynie & Company, our purpose is to be a family-focused firm that exceeds expectations for our clients, our team, and our community. Our core values of Team, Trust, Growth, Service, and Accountability guide everything we do. Together, these values shape our culture.
Haynie & Company is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.?All job offers are contingent on a background check screen that complies with applicable law.
Salary : $40