What are the responsibilities and job description for the Inside Sales Associate position at Haynes Group?
Inside Sales Associate
Full Time & Part Time Openings
Under the direction of the Retail Store Manager, the Insides Sales Associate works directly with associations, contractors, designers, homeowners and municipalities to educate, promote, solicit and close product and service sales. The Inside Sales Associate provides added value to the customer through their foreword thinking solutions and promotes open channels of communications that permit positive interactions with management, staff, customers and vendors.
Critical Duties and Responsibilities
· Follow strategic customer care to ensure that the highest level of customer satisfaction is met (phone, email and face to face interactions)
· Raise operational excellence of store operations
· Cross sell across all Haynes product lines and services
· Accountable for hitting sales and operational goals handed down to them from Retail Store Manager
· Work with customer service team to track all leads and quotes to their conclusion within the appropriate time
· Conduct telemarketing sales calls to existing and new customers as needed
· Execute processes for operational and sales functions for the location
· Ensure standards for quality, customer service and health and safety are met
· Maintain a constant vigilance to ensure that the show room and display areas are always clean and stocked
· Suggest new products/services to be sold to the Retail Store Managers
· Respond with urgency to customer complaints and comments
· Attending all activities, events and meetings when required
· Perform additional duties as required
Skills
• Microsoft Office proficiency
• Understanding of sales processes
• Basic understanding of the CT Construction and Building Industry
• Organization & Time Management
• Drive and Push for sales
• 3 Years experience
Haynes has been providing landscaping and masonry products for over a half century.
Haynes Group, Inc., founded in 1963, is proud of the relationships that they’ve fostered over the years. The Company’s sole mission is to enhance people’s lives and make the world a better place, one stone at a time.