What are the responsibilities and job description for the Long Term Care Production Technician position at Hayat Pharmacy?
Job Title: Production Technician
Type: Hourly, Non-Exempt
Location: Hayat 20 (808 W. Layton Ave, Suite B, Milwaukee, WI)
Reports To: Operations Manager
Position Purpose
A Production Technician plays a crucial role in the healthcare system, specifically in the context of long-term care facilities such as nursing homes, assisted living facilities, and rehabilitation centers. The Production Technician processes and fills prescriptions. The Technician will also get the pharmacy environment ready for business by turning on equipment such as computers, printers, and scales; greet customers; measure and label medication; help take payment; help control inventory and stock shelves; and enter data into a computerized system. The Technician will work directly with a dispensing pharmacist and the Operations Manager to provide excellent customer service.
Scope of Responsibilities
Hayat Pharmacy is an innovative and compassionate company providing a variety of pharmacy services in Wisconsin. The company operates robust community-based pharmacies that offer award-winning services such as medication packaging, medication management, and free prescription delivery. Hayat Pharmacy focuses on providing opportunities for customers to achieve high-quality health outcomes through access, education, and in-home consultation, and on building and maintaining strong relationships with community medical providers and other external stakeholders.
Position Responsibilities
- Accurately and efficiently dispense medications according to prescription orders and facility-specific protocols.
- Perform order entry and verification to ensure the correct medications, dosages, and administration instructions are provided.
- Prepare and label medications for individual patients, considering their specific needs and dosage forms.
- Monitor and manage pharmacy inventory, including restocking medications, conducting regular audits, and ensuring proper storage conditions.
- Work closely with pharmacists, healthcare providers, and facility staff to address any medication-related concerns, provide education, and ensure optimal patient outcomes.
- Adhere to state and federal regulations governing pharmacy practices, including maintaining patient confidentiality and ensuring compliance with controlled substance handling procedures.
- Participate in quality assurance programs to uphold the highest standards of medication safety and accuracy.
- Provide exceptional customer service to facility staff and healthcare professionals, addressing inquiries and resolving issues promptly.
Required Knowledge and Skills
- Previous LTC pharmacy experience.
- State of WI Pharmacy Technician License.
- Strong analytical and critical thinking skills.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Strong organizational skills.
- Experience with PioneerRX and Framework software.
- Dedication to providing excellent customer service.
- Ability to work both independently and with limited supervision.
Basic Qualifications
- 3-5 years work experience
- High School Diploma / GED
- PTCB Certification preferred