Software Support Specialist

Here at Hawthorne Residential Partners, we are looking to add a Software Support Specialist to our team! We are proud to be one of the top 50 largest multifamily management companies in the nation, headquartered right here in Greensboro, NC.

We are committed to our mission of "Leaving Others Better Than We Found Them," which is at the core of our Live It culture. This position focuses on providing our employees with exceptional support and training, allowing our team members to become successful in utilizing Yardi.

If you're looking to be part of a team where your work truly makes a difference, we’d love to hear from you!

ESSENTIAL FUNCTIONS:

Include but are not limited to the following job specifications:

• Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk.
• Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support.
• Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software.
• May be required to deliver all levels of Yardi user training in both classroom and online environments.
• Install and support check scanners for each property.
• Set up new user profiles and passwords.
•  Order Knock and Screening Set Up during onboarding.
• Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment.
• Setting up Blue Moon license transfers and creating new accounts.

SKILLS, KNOWLEDGE & ABILITY: Highly Preferred 

• Proficient in Yardi, with a strong understanding of its functionalities.
• Well-versed in Rent Café property settings to optimize user experience.
• Expertise in Microsoft Office Suite, including Word, Excel, and Outlook, enhancing productivity.
• Experience with Knock CRM system is a plus.
• Possess exceptional organizational skills, ensuring efficiency in all tasks.
• Solid foundation in general computer knowledge and troubleshooting techniques.
• Demonstrated problem-solving abilities, effectively addressing challenges as they arise.
• Strong interpersonal skills, enabling positive and productive interactions with colleagues at all levels.
• Effective communicator, both in written and verbal forms, fostering clear collaboration.
• Ability to thrive under pressure, adeptly multitasking with self-motivation and direction.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

FLSA STATUS: Exempt

ORGANIZATIONAL RELATIONSHIPS: Reports directly to the Director of Software Support. Supports and trains on-site and corporate personnel.

HOURS OF WORK: Basic schedule includes, but is not limited to, 8:00 am to 5:00 pm., Monday through Friday.

TRAVEL: Overnight travel may be required for annual leadership conference and other training or company events

AMOUNT OF OVERTIME: This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily.

PHYSICAL DEMANDS: Must be able to perform the physical functions of the position, which may include, but are not limited to: Be able to effectively communicate with Site Teams/RM/RVP/HR/Accounting & IT. Must be able to lift a minimum of 60 lbs. for lifting of supplies as needed.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles.

EDUCATION AND EXPERIENCE: High School diploma or GED required. Two years of college, or related business experience a plus. On-site experience with general knowledge of Yardi software required.