What are the responsibilities and job description for the Rental Specialist position at Hawthorne Machinery Co.?

Overview

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Rental Specialist position!

Here is some of what you’ll do…

POSITION SUMMARY: Under the general direction of the Director of Sales and Rentals, the Rental Specialist assists in managing rental equipment, rents equipment in the Hawthorne Rent It Service rental fleet, and compiles information for reporting purposes.

Responsibilities

ESSENTIAL FUNCTIONS:

Quotes customers daily, weekly, and monthly rental rates and rents out the equipment.

Explains terms and conditions of the rental to the customer.

Prepares rental agreements, insurance forms, invoicing, and all required documents to consummate the transaction.

Arranges the delivery and/or pickup of the equipment with the shop or contracts haulers.

Keeps track of all equipment out on rent and in the rental fleet. Logs daily activity. When equipment is not returned by specified date, ensures customers are contacted and billed for additional days.

Is responsible for collection when a customer is a cash customer.

Returns equipment and issues credit or additional billing.

Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.

With the approval of the Rental Sales Manager, advises and bills the customer for the cost of repair in the event of machine abuse.

Gathers and compiles rental activity information and prepares and distributes equipment utilization reports monthly.

Recommends models of equipment to be added or removed from the rental fleet.

Serves customers in a courteous and diplomatic manner.

Maintains a good working relationship with customers and other employees.

Maintains good communication with all contacts.

Ensures every message receives prompt attention and courtesy and provides sufficient information to all callers.

Maintains equipment records manually and digitally accurately and in a timely manner.

Ensures respective managers are informed on all matters of managerial importance.

Maintains knowledge of Hawthorne Rent It Service equipment.

Understands and complies with HRIS credit policies.

Submits lost rental reports on a timely basis.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Must have a high school diploma or equivalent.

Must have a valid Drivers License with a good driving record.

Must have PC skills.

Must have the ability to communicate clearly, both orally and in writing.

Must have some experience in product application and vendor experiences.

PHYSICAL DEMANDS:

Walking: Moves about on foot, often up and down stairs.

Handling: Seizes, helps, or works with hands.

Lifting: Raises or lowers miscellaneous paperwork.

Reaching: Extends hands and arms in any direction.

Stooping: Bends body downward and forward by bending at knees or waist.

Standing: Remains in standing position if required to perform various functions of the job.

Climbing: In and out of equipment.

Vision: Reads work tickets and parts books.

Talking: Communicates by radio, phone, and in person.

Sitting: Sits at desk for extended periodss.

ENVIRONMENTAL:

Noise: Works in conditions with constant or intermittent noise.

Temp/Weather: Works in an office and shop environment with variations of temperature and weather.

Here’s what we Offer…

Competitive Compensation
A great work environment and culture
Career growth and advancement opportunities
Training
Medical, Dental and Vision plans
Medical Video Appointments available
Health Savings Account available
Paid Time Off (PTO) Pay
401(k) Plan Company Matching
Health and Dependent Care Flexible Spending Accounts
Life & Accident Insurance
Employee Assistance Programs
Legal Plan
Travel Assistance Plan
Wellness Programs
Referral Bonus Program
Longevity Bonus Program
Recognition Programs and much more
Hawthorne CAT discounts
Boot Reimbursement
Tuition Reimbursement
Company-Supplied Uniforms
Advanced Technical Training
Estimated Compensation $20.00-$28.00 per hour

ACCOMMODATIONS:

Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.

Salary : $20 - $28

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Rental Specialist

What are the responsibilities and job description for the Rental Specialist position at Hawthorne Machinery Co.?

Overview

Responsibilities

Qualifications

What is the career path for a Rental Specialist?

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