What are the responsibilities and job description for the Customer Service Representative position at Hawthorne Global Aviati?
Ascension FBO – Customer Service Representative
ARE YOU INTERESTED IN WORKING IN AVIATION?
Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience.
Job Responsibilities:
- Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
- Coordinate aircraft services such as fuel and hangar storage.
- Effective communication with team members via radio and other means of communication.
- Pro-active interaction with customers to ensure their experience is positive.
- Educate customers on pricing and programs.
- Process customer invoices.
Position Requirements:
- Minimum 2 years customer service experience
- High School Diploma or General Education Degree (GED).
- Polished and professional demeanor.
- Team player with a collaborative attitude.
- Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
- Excellent interpersonal and verbal communication skills.
- Good working knowledge of MS Word and MS Excel
- Stable job history
Physical Requirements:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. |