What are the responsibilities and job description for the Full Time Front Desk Agent position at Hawthorn Suites?
Front Desk Agent Job Summary
We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills.
Front Desk Agent Job Duties and Responsibilities
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Check and send emails
- Make and confirm reservations
- Maintain a clean and tidy workspace at all times
- Inform guests of hotel amenities and offerings
Job Type: Part-time
Pay: From $11.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $12