Front Desk Attendant/Night Auditor

Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. We are specifically hiring for 11:55pm-8:00am Saturday and Sundays.

This role is essential in providing exceptional guest relations and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various front desk responsibilities efficiently.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, handling reservations and room assignments.
• Address guest inquiries and concerns promptly, providing solutions to enhance their stay.
• Operate phone systems to handle incoming calls, relay messages, and assist guests with requests.
• Maintain accurate records of guest accounts, transactions, and billing information.
• Perform nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
• Uphold hotel standards of cleanliness and organization at the front desk area.

Experience

• Previous experience in hospitality or hotel management is preferred but not required.
• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations and phone etiquette is beneficial.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• A background in hospitality management or related fields is advantageous.

Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while ensuring efficient hotel operations during the night shift.

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $11 - $12