What are the responsibilities and job description for the LOAN SERVICING REPRESENTATIVE II position at Hawthorn Bank?
SUMMARY
This position is responsible for performing a variety of loan servicing functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Prepare payoffs, as requested.
Perform loan maintenance requests.
Monitor and prepare reports for various departments.
Review insurance policies; pay insurance and taxes on escrowed accounts.
Perform annual escrow analysis.
Update loan collateral tracking information; respond to authorized requests for loan information; communicate with loan staff in all regions.
Disburse and upload new loans and renewals; prepare and scan documents.
Review and buy indirect dealer contracts.
Process loan payments and prepare checks.
Fold, stuff, and mail letters; may create letters, as assigned.
File loan documentation, such as deeds of trust, notice of liens, UCCs, etc.
Review paid loan reports and release collateral as needed.
Answer telephone and assist customers with questions.
Assist other loan servicing staff with a variety of duties, as assigned.
Comply with all banking regulations, policies and procedures.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED).
Possess a minimum of at least five years of general loan processing or servicing work experience. Formal education or training may be substituted for the required work experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, calculator, etc.). Basic PC knowledge.
KEY CONTACTS--Internal and External
Has frequent contact with loan officers, other bank employees, and customers.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 15-20 pounds. Specific vision abilities required by this job include close vision, and distance vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
COMMENTS
Position may require occasional travel to various locations for job related business.
This position is responsible for performing a variety of loan servicing functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Prepare payoffs, as requested.
Perform loan maintenance requests.
Monitor and prepare reports for various departments.
Review insurance policies; pay insurance and taxes on escrowed accounts.
Perform annual escrow analysis.
Update loan collateral tracking information; respond to authorized requests for loan information; communicate with loan staff in all regions.
Disburse and upload new loans and renewals; prepare and scan documents.
Review and buy indirect dealer contracts.
Process loan payments and prepare checks.
Fold, stuff, and mail letters; may create letters, as assigned.
File loan documentation, such as deeds of trust, notice of liens, UCCs, etc.
Review paid loan reports and release collateral as needed.
Answer telephone and assist customers with questions.
Assist other loan servicing staff with a variety of duties, as assigned.
Comply with all banking regulations, policies and procedures.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED).
Possess a minimum of at least five years of general loan processing or servicing work experience. Formal education or training may be substituted for the required work experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, calculator, etc.). Basic PC knowledge.
KEY CONTACTS--Internal and External
Has frequent contact with loan officers, other bank employees, and customers.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 15-20 pounds. Specific vision abilities required by this job include close vision, and distance vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
COMMENTS
Position may require occasional travel to various locations for job related business.