What are the responsibilities and job description for the Medical Receptioist position at Hawse Health Center?
E.A. HAWSE HEALTH CENTER
JOB DESCRIPTION
Implemented 10/12
Reviewed & Approved 10/3/2017; 4/1/21
- JOB TITLE: Appointments/Office Clerk
Responsible for informing patient of delinquent account and payment responsibilities when services rendered.
- RESPONSIBLE TO: Office Manager
III. DUTIES & RESPONSIBILITIES:
- Greets patients and visitors, screens calls and visitors, schedules appointments according to established protocols.
- Directs all new patients to program's clerk.
- Responsible for registering all new patients into the computer system, and making copies of all pertinent information for patient files.
- Acts as liaison between patients and provider while maintaining confidentiality of medical information.
- Responsible for entering and updating Medicare, Medicaid and all other insurance information relative to users in the computer at each visit.
- Responsible for verifying/updating all patient information to include: address, phone number, employer, etc., at each visit.
- Performs clerical duties as assigned by Office Manager and provider staff.
- Responsible for care and maintenance of office equipment.
- Cognizant of computer capabilities.
- Responsible for assuring that appropriate information is in computer system for preparing Medicaid/Medicare coinsurance, Medicaid claims and Medicare claim forms.
- Responsible for informing patients of Sliding Fee requirements.
Job Description
Appointments/Office Clerk
Page 2
- Cognizant of all office functions and rotates with other staff to perform office duties.
- Will participate in any special work assignments required by the Office Manager.
- Will keep well informed of all financial policies established by the Center.
- Will assist in keeping patients informed of collection policies and procedures of the Center.
- Is familiar with all Center programs and their funding criteria.
- Responsible for maintaining adequate office supplies by advising Office Manager of needs.
- Will compile and report statistical data required by the organization.
- Responsible for maintaining work area in a neat and organized manner.
- Knowledgeable of how to turn phones on each evening and off each morning.
- Take patient schedule home every evening in case of bad weather or
Provider is out sick.
- EVALUATED BY: Office Manager
- QUALIFICATIONS:
- High School graduate or equivalent with training in typing and filing.
- Some experience as an office/appointments clerk preferred.
- Ability to establish good rapport with staff, patients and the public.
- Dependable and confident.
- Ability to maintain calm and pleasant composure under stressful conditions.
- Ability to work efficiently at a speed necessary to perform job responsibilities in a timely manner.
- Ability to make decision in a rational, calm manner in the case of an emergency situation.