Quality Manager - Sales Engineering and Compliance

Join the Future of Workspace Innovation at Haworth

Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture – we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

Discover more here!

Job Overview

The Quality Manager oversees Sales Engineering and Compliance, ensuring product validation, certification, and adherence to national codes and standards. This role manages daily compliance inquiries from PLM and sales, while leading efforts in BIFMA and UL certifications, including burn testing and electrical requirements. The manager will also direct the Test Lab team who are responsible for audit testing, new product evaluations, and ongoing business maintenance. Additionally, they collaborate with the legal team to address compliance issues and mitigate potential risks related to product liability.

Job Responsibilities

• Collaborate effectively with cross-functional stakeholders, including product management, manufacturing, sales, and marketing, to ensure alignment and successful project outcomes.
• Develop and implement engineering strategies and initiatives aligned with overall business objectives.
• Identify opportunities for continuous improvement within engineering processes, implementing changes to enhance efficiency, quality, and cost-effectiveness.
• Lead a culture of inclusion and belonging, promoting member engagement, sustainability, and continuous improvement.
• Lead, manage, and motivate a team of engineering professionals, fostering a culture of technical excellence and collaboration.
• Manage departmental budgets, allocate resources effectively, and track expenses to ensure financial responsibility.
• Must be able to perform all essential job functions with/without accommodation.
• Oversee the execution of complex engineering projects, ensuring adherence to timelines, budgets, and quality standards.
• Stay abreast of industry trends and technologies: Stay informed about industry trends, emerging technologies, and best practices to maintain a competitive edge.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.
  
  

Required Qualifications

• Education: Bachelor's Degree in Engineering or similar field of study
• Education Equivalency: Associate's Degree plus 2 additioanl years of Quality or Engineering experience OR 4 years additional Quality or Engineering experience if no post-secondary education
• 5 years Quality or Engineering experience
• 2 years supervisory experience
• Military Equivalency at www.mynextmove.org/vets/find/military
• Applicants must be able to work in Holland, MI without relocation assistance
• Applicants must possess an unrestricted right to work in the US to be eligible for this position
  
  

Preferred Qualifications

• Knowledge of BIFMA standards, Greenguard certification, and UL testing requirements (including burn testing and electrical compliance)
• Proven experience managing a testing facility or laboratory team, including audit testing, new product validation, and ongoing compliance testing
• Familiarity quality management systems to ensure regulatory and environmental compliance
• Demonstrated ability to develop and maintain compliance statements and documentation for internal and external stakeholders
• Experience collaborating with legal teams on compliance and liability issues, including risk mitigation strategies
• Strong understanding of national and international codes and compliance requirements across product categories
• Excellent leadership skills with a track record of managing cross-functional teams and fostering a culture of accountability and continuous improvement
• Effective communication skills for interfacing with sales engineering, PLM, and external certification bodies
• Ability to analyze quality data, identify trends, and implement corrective/preventive actions to improve processes
• Knowledge of office furniture industry standards and regulatory requirements for product safety and performance
• Proficiency in quality tools such as FMEA, SPC, Six Sigma, and root cause analysis methodologies
• Strong organizational and project management skills, with the ability to oversee multiple compliance initiatives simultaneously
  
  

Design your future with Haworth

Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the-art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment:

• 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
• Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
• 401k Match: Contribute 6% of your annual salary, and Haworth will match 7%.
• Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
• On-Site Gym: Well-equipped gym, open 24/7.
• Annual Bonus Programs
• Tuition Reimbursement
• Volunteer Time Off
• Parental Leave
• Pet Insurance
• Zero Waste to Landfill