IT Systems Administrator

Hawkins Harrison & Golden Rule Insurance is seeking an experienced and service-oriented Systems Administrator to oversee the agency’s day-to-day technology environment and serve as the primary administrator for our core business systems.

This position will support employees, administer the agency’s Microsoft 365 environment, and serve as the agency’s primary administrator and internal resource for Applied Epic, our agency management system.

The IT & Systems Administrator will serve as the primary internal point of contact for technology-related needs while working closely with our contracted IT service provider on cybersecurity, servers, network infrastructure, and other specialized technical matters.

Essential Responsibilities

Applied Epic Administration

• Serve as the agency’s primary administrator and internal resource for Applied Epic.
• Assist with developing and maintaining Epic reports and data for agency leadership and department managers.
• Manage Epic users, permissions, security groups, and system access.
• Maintain Epic workflows, configurations, and agency settings.
• Troubleshoot Epic issues and coordinate with Applied Systems when additional support is required.
• Assist employees with Epic questions, training, and onboarding.
• Maintain Epic-related integrations and third-party applications.
• Stay current on Epic updates and identify opportunities to improve workflows, efficiency, and user adoption.
• Maintain documentation of key Epic procedures and administrative processes.

Microsoft 365 Administration

• Administer and support the agency’s Microsoft 365 environment.
• Manage user accounts, licenses, permissions, groups, and access.
• Support Outlook, Exchange, Teams, SharePoint, OneDrive, and other Microsoft 365 applications.
• Assist with SharePoint administration and agency resources.
• Troubleshoot Microsoft 365 issues and coordinate with Microsoft or the agency’s IT provider when necessary.
• Monitor software licensing and utilization.

Employee Technology Support

• Serve as the primary internal contact for day-to-day technology questions and issues.
• Diagnose and resolve hardware, software, connectivity, printing, and peripheral issues.
• Set up and configure computers, monitors, printers, scanners, and other technology equipment.
• Assist employees with software installation, updates, configuration, and troubleshooting.
• Provide technology guidance and training as needed.
• Document recurring issues and solutions.
• Escalate issues to the contracted IT provider when specialized support is required.

Employee Onboarding & Offboarding

• Manage the technology components of employee onboarding and offboarding.
• Set up and remove Microsoft 365, Applied Epic, and other system access.
• Configure computers and other technology equipment for new employees.
• Coordinate account and security changes with the contracted IT provider.
• Assist with the appropriate transfer of email, files, and other business information.
• Recover and track agency-owned technology equipment.

IT Vendor & Service Provider Coordination

• Serve as the primary internal point of contact with the agency’s contracted IT service provider.
• Open, track, and follow up on IT service requests.
• Coordinate server, network, cybersecurity, and infrastructure issues.
• Work with software vendors and other technology providers as needed.
• Communicate technology issues and recommended solutions to agency leadership.
• Follow issues through to resolution and ensure appropriate follow-up.

Cybersecurity & Access Management

• Work with the contracted IT provider to support the agency’s cybersecurity program.
• Assist with user access, MFA, permissions, and account security.
• Ensure employee access is properly established, modified, and removed.
• Assist with security awareness and employee technology training.
• Follow agency technology and cybersecurity policies.
• Promptly escalate suspected security incidents or unauthorized access.

Technology Management & Projects

• Maintain an accurate inventory of agency technology hardware and software.
• Track equipment assignments, warranties, licenses, and replacement needs.
• Assist leadership in evaluating technology purchases, upgrades, and solutions.
• Research and recommend technology that can improve agency efficiency and productivity.
• Research and evaluate emerging technologies, including artificial intelligence, automation, integrations, and workflow solutions, to identify opportunities to improve agency efficiency, accuracy, productivity, and service.
• Lead or assist with the implementation and integration of approved technology solutions, ensuring they are effectively incorporated into agency workflows and deliver measurable operational value.
• Assist with technology implementations and agency-wide projects.
• Maintain documentation of key systems, vendors, and procedures.

Qualifications

Required

• 3 years of experience in IT administration, systems administration, technical support, or a related field.
• Experience supporting Microsoft 365 environments. Experience managing user accounts, permissions, software, and technology equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to non-technical employees.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Professional communication and customer-service skills.

Preferred

• Experience administering Applied Epic or another insurance agency management system.
• Experience with SharePoint, OneDrive, Teams, and Exchange.
• Experience working with a managed service provider (MSP).
• Experience with software implementation, systems administration, or process improvement.
• Microsoft or other relevant certifications.

Compensation & Benefits

Compensation will be based on experience, qualifications, and the responsibilities of the position.

Hawkins Harrison & Golden Rule Insurance offers a competitive benefits package, including applicable health insurance, retirement plan, paid time off, paid holidays, professional development, and continuing education opportunities.

About Hawkins Harrison & Golden Rule Insurance

Hawkins Harrison & Golden Rule Insurance is an independent insurance agency committed to providing clients with the coverage they need and the people they can trust. Our agency combines decades of experience with a forward-looking approach to technology, service, and risk management.

Apply today and take the next step in your professional journey.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• IT: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person