Help Desk Technician (on-site)

Hawk Associates, Help Desk Technician (on-site) – Sierra Vista, AZ

Job Description: Hawk Associates is seeking an IT professional who wants to join a mission-focused team at Fort Huachuca, Arizona -- A team that is dedicated to providing Clients with successful technical solutions and Employees with job satisfaction. This position has extensive growth opportunities into all areas of an Enterprise IT/Cybersecurity contract.

Hawk Associates, a Service Disabled Veteran Owned Small Business (SDVOSB), provides Information Technology/Cybersecurity and C5ISR support to the DoD Joint Warfighter, non-DoD Agencies, Government organizations, Coalition Partners, and Commercial Industry. Join us – dedicated professionals getting the job done right…the first time.

Responsibilities:

• Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
• As BMC Remedy Administrators, manage access to the BMC Remedy Suite and applications, configure the BMC Remedy Suite to work best with the technical support groups, create, modify and search trouble tickets within the BMC Remedy Suite, and triage and direct trouble tickets to the correct support groups
• Provide first-line support to troubleshoot, maintain and provide help desk support to the customer.
• Perform duties as an Active Directory (AD) Organization (OU) manager as well as manage security setting for files stored on the organization share drive.
• Diagnose, identify, isolate and analyze problems utilizing historical database records. May route calls to product line specialists.
• Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
• Provide administrator level support for organizational network printers and scanner devices; managing printer access and printer groups to division shared printers and scanners; activating Government Apple devices; communicating with organizational customers, higher level government IT support and civilian vendors to coordinate the repair or replacement of defective IT equipment; analyzing computer faults to determine which configuration changes may be needed to prevent fault recurrence; imaging computers to Army Gold Master (AGM) standard to use on the Ft Huachuca Domain in accordance with the Network Enterprise Center policy; backing up and restoring user data files during user request, computer maintenance or system migration; ensuring users do not introduce malware, intentionally or accidentally, to Government computer systems and post network; and initiating procedures for security data spillage of non-secure and secure data.

Requirements:

• Current Interim SECRET security clearance. Ability to attain TS/SCI.
• 1 year of experience.
• Current Security (IAT Level II or higher)
• OS (Windows, LINUX, or Redhat) Training/Experience
• Knowledge of current DoD network administration requirements, concepts, practices, and procedures.

Job Type: Full-time

Pay: $52,000.00 - $62,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

License/Certification:

• Security or IAT Level II (Required)

Security clearance:

• Secret (Required)

Work Location: In person

Salary : $52,000 - $62,500