AVP Regional Manager - Hybrid Branches

The AVP Regional Manager - Hybrid Branches plays a pivotal role in overseeing and driving the performance of multiple branch locations within a designated region, ensuring alignment with the organization's strategic goals. This position is responsible for managing branches that operate in a hybrid model, combining physical presences with digital banking service delivery, fostering seamless integration to enhance customer experience and operational efficiency. The role demands a strong focus on change management to adapt branch operations to evolving market trends and technological advancements. The AVP Regional Manager will lead teams to achieve sales targets, improve service delivery, and maintain compliance with regulatory standards. Ultimately, this position ensures sustainable growth and profitability of the branches while strengthening our financial wellness commitment to members, community relationships, and employee engagement and development.

Minimum Qualifications:

• High School Diploma or equivalent. 
• Minimum of 5 years of experience in branch management.
• Proven experience managing high performing teams.
• Understanding of branch operations management, member service, digital banking, and consumer lending.
• Knowledge of digital banking platforms and online banking systems.
• Demonstrated experience with Salesforce or similar CRM tools.
• Familiarity with service analytics tools and data-driven decision-making.
• Excellent communication and interpersonal skills with a customer-centric approach.
• NMLS

Preferred Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• 5 years of experience in branch management or regional leadership, preferably in financial services
• Experience managing hybrid or multi-channel banking branches.
• Change Management or Project Management (e.g., PMP, Prosci) in a tech-forward environment or certifications in change management or project management.
• Demonstrated community outreach and relationship management within the financial sector.

Responsibilities:

• Lead and manage the performance of hybrid branch managers, ensuring achievement of team sales, service, and operational goals.
• Implement and oversee change management initiatives to optimize branch operations and digital banking integration.
• Utilize service analytics, observations, and feedback to identify areas for improvement and enhance member and employee satisfaction.
• Develop and maintain strong bank relationships and community outreach programs to support business growth and brand presence.
• Coordinate branch audits and ensure compliance with internal policies and regulatory requirements.
• Drive business planning efforts including forecasting, budgeting, and resource allocation for the region.
• Leverage Salesforce and online banking systems to monitor sales pipelines, track customer interactions, and improve digital sales strategies.
• Support consumer lending and member services teams to deliver tailored financial solutions and superior retail banking experiences.

Skills:

The required skills such as Change Management and Salesforce are integral to driving operational improvements and managing customer relationships effectively across hybrid branches. Traveling and proficiency in Branch Operations enables the manager to oversee multiple locations efficiently while maintaining consistent service standards. Service Analytics and Feedback Communication skills are used to analyze performance metrics and implement strategies that enhance customer satisfaction and branch productivity. Expertise in Digital Banking, Digital Sales, and Online Banking Systems supports the integration of technology-driven solutions to meet evolving consumer needs. Additionally, skills in Bank Relationship Management, Community Outreach, Consumer Lending, Member Services, and Retail Banking are essential for fostering strong client connections and delivering comprehensive financial services.

Minimum Physical Requirements:    

• Sitting for prolonged periods at a desk working on a computer.
• Talking on the phone, computer, and person to person or in meetings frequently.
• Moving around the office. Traveling to various branch locations in a personal vehicle.
• Travel to neighbor islands as needed and the mainland on occasion.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay:

The expected pay range for a AVP Regional Manager - Hybrid Branches is $113,430.87 to $145,000/ year.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources.  Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.