What are the responsibilities and job description for the Customer Zone Technician I position at Hawaiian Telcom?
Summary
Installs, operates, maintains and repairs a variety of complex communications equipment, networks, and systems. Also responsible for performing various network operations and maintenance functions on switching facilities from operations work centers. Detects, isolates and corrects switching or transmission facility faults. Interfaces with computerized network support systems via technical devices for inputting or retrieving operations and maintenance data. Performs other related, marginal duties as required.
General Duties
Duties Include, But Are Not Limited To, The Following
Installs, operates, maintains and repairs a variety of complex communications equipment, networks, and systems. Also responsible for performing various network operations and maintenance functions on switching facilities from operations work centers. Detects, isolates and corrects switching or transmission facility faults. Interfaces with computerized network support systems via technical devices for inputting or retrieving operations and maintenance data. Performs other related, marginal duties as required.
General Duties
Duties Include, But Are Not Limited To, The Following
- Installs, operates, maintains and repairs communications equipment such as digital and analog carrier and switching systems, private line and special services circuits, microwave and associated equipment, trunking equipment, fiber optics systems, alarm systems, test equipment, etc.
- Installs, removes, rearranges, programs, tests, trouble shoots and repairs various complex voice, data, and ancillary equipment, and network services.
- Performs preventive and corrective maintenance on computer systems, digital/electronic switches, digital switching networks, electronic switch data bases and computer peripheral equipment.
- Performs routine maintenance and measurements of central office power, battery, tone and generator equipment and associated alarms. Performs service order, trunk and work order routines.
- Uses a variety of test equipment to isolate, identify and analyze equipment trouble and takes appropriate maintenance action.
- Operates computer systems and support devices; installs and tests system upgrades. Administers and maintains computer support systems data bases.
- Responds to emergency service affecting situations. Assists in trouble isolation of network and subscriber loop problems.
- Climbs towers and/or poles to inspect antennas and transmission lines, as necessary.
- May be required to perform additional duties and tasks as required by the Company. Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc.
- Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc.
- Exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. Works with molten lead and wax.
- Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours.
- Subject to occasional scheduled and/or unscheduled overtime and callouts.
- Tests ‑ Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
- Ability to identify and distinguish audible tones/levels and colors.
- Ability to work in confined areas.
- Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.
- Ability to climb poles/ladders.
- Ability to lift, carry, set‑up, climb and take down ladders.
- Ability to communicate naturally and pleasantly over the telephone and/or in person.
- Requires alertness and attention to detail.
- Valid driver's license.
- Able to read and interpret architectural, electrical wiring diagrams.
- Able to operate analytical test equipment such as data analyzers, oscilloscopes, etc.
- Ability to obtain/qualify for additional security clearances
- Two (2) years experience in one or a combination of: Customer Service Specialist, Communication Technician, Telecommunication Technician, Electronic Equipment Installer, Switching Technician, Metrology Technician, Station Technician, Customer Zone Technician II, Cable Splicer, Lineworker, Leader Lineworker, or Customer Service Technician.
- A degree in electronics technology to include successful completion of digital logic, electronic communications, micro processor fundamentals from an accredited or recognized educational institution.
- Two (2) or more years of experience as a technician/repairperson in telecommunications or related field of industrial electronics, or with military technical training in telecommunications technology.
Salary : $22 - $42