Mitigation/Restoration Manager (Local Only)

Summary:

This position will have expertise in restoration, remediation, and emergency repair services, including water and fire damage, mold remediation, storm recovery, etc. The Mitigation/Restoration Manager will be quick to act, assess the damage that’s been done and work with the customer to help stabilize and remediate the damage.

Key Responsibilities:

- Strengthen relationships with existing and potential customers through business development activities.

- Attend industry events or customer entertainment activities within company guidelines.

- Communicate professionally with customers, subcontractors, consultants, and insurance company representatives.

- Able to hire and train Lead Technicians and Service Technicians based on UIR Core Values.

- Coach, mentor, and motivate employees.

- Ensure safety policy compliance on job sites.

- Conduct probationary reviews and annual reviews for technicians.

- Communicate effectively and professionally with staff and customers.

- Correspond with adjusters and customers to address questions or concerns.

- Secure work authorizations and deposits according to office policies.

- Coordinate with hygienists and abatement subcontractors based on project requirements.

- Attend after-hours emergency jobs to ensure completion.

- Ensure safety measures are in place and followed on job sites.

- Monitor job progress and make necessary adjustments.

- Keep accurate records of timecards, checkout forms, vehicle records and any job paperwork

- Coordinate all work duties and schedules with personnel and subcontractors Ensure technicians are properly equipped with Personal Protective Equipment (PPE).

- Monitors and ensures replenishment of supplies and equipment inventory.

- Conduct weekly staff meetings to discuss praises, concerns, and other updates.

- Provide updates to existing policies and procedures to technicians.

- Ensure cleanliness of vehicles, maintenance and replenish first aid kits.

- Assess damage at job sites and provide data.

- Provide technical explanations and feedback to clients, adjusters, and consultants.

- Document necessary information for estimate creation such as moisture readings, pictures, and field sketches.

- Daily response to possibly multiple customers who have water, mold, fire, and wind damaged properties both during and after business hours

- Drive company vehicle to job sites

- Assess damage and work with Mitigation Lead to develop action plan based on each customer’s unique situation

- Deploy and operate appropriate equipment

- Utilize industry specific equipment to dry the structure successfully to industry standards

- Perform demolition of affected areas and removal of appliances

- Work with customers who wish to store their personal items in our warehouses to include inventory of items, assembly of storage containers, and relocation of property into storage containers.

- Document all progress in job management software

- Periodically communicate job updates to customers

- Self-direct your industry learning and training

- Follow IICRC standards for restorative processes for water mitigation, mold remediation and fire restoration

- Safely remove affected and/or contaminated materials that may be wet, burnt or bio-hazardous

- Skilled at using common industry software programs and proficient in using the MS Office Suite and Google

- Work efficiently to maintain good time management and minimize time needed to respond to job sites

- Restock supplies as needed, keep company vehicle clean and ready for emergency calls

- Maintain professional demeanor when communicating with clients either on job site, over the phone, text or email. Respond to communication in a timely manner

- Be available for routine on call rotational emergency services and after-work hours

- All other duties as assigned.

Qualifications/Requirements:

- High School Diploma, GED or equivalent.

- Must pass background check

- Valid driver's license and reliable transportation required.

- Valid IICRC certification, Water Restoration Technician (WRT) certification, AMRT, ASD – Applied Structural Drying Technician

- Must have a minimum of 5 years of working knowledge and experience in the field of repair, maintenance or construction field.

- Must be able to communicate verbally and in writing in a professional manner

- Possesses excellent customer service skills

- Experience with using mobile software to enter data

- Able to read and follow product label usage instructions

- Reports to work on time in a clean, complete uniform and ready to work

- Must be able to prioritize tasks, activities and meet deadlines

- Able to lift up to 50 lbs, and move large equipment in and out of trucks and homes/buildings

- Able to stand and work for prolonged periods thru-out the day

- Able to bend at the knees and waist in a safe manner

- Ability to show good communication skills, written and spoken

- Ability to show proficient use of technology, computers, software, systems, and mobile devices.

- Ability to work in teams or independently to get jobs completed successfully

- Possess strong leadership and management skills.

- Must be able to manage other people and teams

- Ability to build and maintain relationships with clients and stakeholders.

- Commitment to safety standards and policy compliance.

- Attention to detail and ability to work under time constraints.

- Knowledge of industry standards and regulations (e.g., IICRC standards).

- Organizational skills and ability to multitask effectively

Starting at: $70,000/year (Depends on Experience)

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $70,000