What are the responsibilities and job description for the Call Center Associate position at Hawaii State Federal Credit Union?
Position Summary
Responsible for providing quality service by phone, promoting credit union products and services in order to meet sales and services goals, and handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates and conducts telephone loan interviews. Completes and maintains related reports, records, and files. Supports all functions within the Call Center.
Qualifications/Experience
General knowledge of Credit union policies and procedures.
Basic understanding of loans, payment processes, and interest rates.
At least one year of related experience in Call Center or the equivalent.
Salary Range
Minimum - $36,096
Maximum - $50,535
Salary : $36,096
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