What are the responsibilities and job description for the Product Owner - Membership Administration position at Hawaii Medical Service Association?
- Product Ownership & Agile Delivery:
- Develop, maintain and communicate product vision & roadmaps, ensuring alignment with organizational goals, technology trends, and customer needs.
- Represent the voice of the customer and business stakeholders within the Scrum team, ensuring user stories deliver measurable value.
- Own and evolve the product backlog, prioritizing based on performance analytics, stakeholder input, sprint outcomes, and shifting business priorities to maximize value delivery.
- Partner with nexus & scrum team(s) to ensure timely and high-quality delivery through agile ceremonies and best practices.
- Facilitate cross-functional collaboration between developers, QA, UX, and architecture to align on technical feasibility, design standards, and user experience goals.
- Support release planning and deployment coordination across environments.
- Product Strategy & Requirements:
- Translate business needs and strategic goals into innovative, scalable solutions aligned with healthcare industry challenges and regulatory requirements.
- Apply business insight and analysis to develop strategies that reflect constraints, resources, and HMSA values.
- Define and document product features and user stories that reflect strategic objectives and adhere to architectural standards
- Continuously improve processes, templates, and methodologies to enhance customer experience, quality, and launch time.
- Stakeholder Management:
- Build strong relationships with stakeholders at all levels, ensuring alignment on needs and clear communication throughout the product development lifecycle.
- Level set stakeholders' expectations and facilitate collaboration to define and deliver feasible product visions.
- Act as primary liaison between business stakeholders and development teams, leading and mentoring stakeholders on product lifecycle, processes, and tools.
- Present and communicate with executive level leadership
- Collaboration:
- Partner with architecture, agile teams, and project management office to develop standards, processes, and continuous improvement opportunities.
- Support product owners, program managers, solution delivery managers and agile teams with strategic alignment and prioritization.
- Mentor product team members and create product tools, templates, and processes.
- Performance Outcomes:
- Define and monitor key performance indicators (KPIs) for products and initiatives, using data to drive optimization.
- Enterprise Agile Leadership:
- Support the Enterprise Agile Initiative, providing strategic direction, fostering a culture of agility, and driving continuous improvement across IT product development.
- Enable product management lifecycle and agile methodologies across teams.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Qualifications:
- Bachelor's degree and five years of related work experience; or equivalent combination of education and related work experience.
- In-depth knowledge of managed care, PPO, HMO, Medicaid, Medicare Advantage, and commercial group health plans
- Strong working knowledge of claims adjudication systems (e.g., Facets, QNXT, Epic Tapestry, HealthEdge)
- Effective written and verbal communication skills
- Intermediate knowledge of Microsoft Office applications including, but not limited to Word, PowerPoint, Outlook and Excel.