What are the responsibilities and job description for the Guest Service Representative position at Hawaii Forest & Trail Ltd?
Adventure Awaits! Become a Guest Service Star with Hawaii Forest & Trail | Part-Time Guest Service Representative - Kailua-Kona
Are you ready to turn your passion for Hawaiʻi into a career? Join our exceptional 'ohana (family) at Hawaii Forest & Trail and Kohala Zipline! We're not just a company; we're a fun, genuinely caring, and deeply committed team dedicated to delivering unforgettable, impactful experiences.
If you are a high-energy, detail-oriented professional who thrives in a fast-paced environment and wants to be the enthusiastic voice of adventure, we want you!
Growth opportunities abound in this role, we are looking for a strong team member who can eventually take on more responsibilities.
Job Requirements:
As the first point of contact, you will connect guests with the adventure of a lifetime, turning inquiries into bookings and building genuine relationships.
- Enthusiastically promote our Hawaii Forest & Trail and Kohala Zipline tours over the phone, through email, and with walk-in guests.
- Provide personalized service, ensuring every guest feels informed, comfortable, and excited from the very first interaction.
- Confidently book and manage tour reservations using our web-based system.
- Must be willing to take on additional duties as required.
Skill Requirements:
- Excellent phone presence and communication skills
- Experience in sales or customer service is preferred; a high-energy, detail-oriented mindset
- Strong computer skills (Google Workplace, and an easy ability to navigate web-based systems).
- The ability to work in a high-volume, dynamic environment.
Employment Details:
- Location: Based out of our Kailua-Kona headquarters.
- Compensation: $22.00 per hour PLUS performance bonuses!
- Schedule: Requires flexible days/hours that may include weekend or holiday availability.
Benefits Package:
We believe in taking care of our team! Your commitment to us is rewarded with:
✅ Health Insurance & 401k Retirement Plan
✅ Paid Time Off (PTO), Paid Sick Leave, Paid Volunteer Time
✅ Discounts on our retail merchandise and adventures.
✅ Annual complimentary tour tickets
Ready to start your adventure? If you are a team player who embodies commitment and seeks a job that feels like a family, we encourage you to apply today!
To Apply or Learn More:
MUST be available for an in-person interview in Kailua-Kona.
Send your resume and a brief introduction to hiring@hawaii-forest.com or call us at 331-8505
Job Types: Full-time, Part-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22