What are the responsibilities and job description for the Seasonal Customer Service Rep position at Hawaii Flower Lei?
Job description
Job Overview
Hawaii Flower Lei is seeking a dedicated and enthusiastic Customer Service Representative to join our team for our busy Spring/Summer Season. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills and the ability to analyze customer needs effectively.
*This is a seasonal position starting immediately and running through the month of July. Approximate hours will be from 7:00am-3:00pm Monday-Friday. A long-term position may be available at the end of the season if desired by candidate and needed by the company.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service.
- Analyze customer issues and provide effective solutions or escalate as necessary.
- Maintain detailed records of customer interactions through data entry in our systems.
- Assist in the sales process by providing product information and recommendations to customers.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
Qualifications
- Basic computer knowledge (Microsoft Word, Microsoft Excel, data entry level).
- Basic knowledge of Hawaiian flowers & leis.
- Excellent communication skills, both verbal and written.
- Above & beyond customer service skills.
- Previous experience in customer service is preferred.
Join us in creating memorable experiences for our customers while fostering your professional growth within a supportive team environment!
Job Types: Full-time, Temporary, Seasonal
Pay: $18.00 per hour
Expected hours: 30 – 40 per week
Shift:
- Day shift, 9:00am-5:00pm, Monday-Friday
Work Location: In person
Salary : $18