What are the responsibilities and job description for the Medical Clinical Assistant & Front Desk) position at Hawaii Center for Regenerative Medicine?
Job Summary:
We are seeking a dedicated and organized Medical Assistant & Front Desk professional to join our healthcare team. This role involves managing daily clinical and administrative operations, supervising a virtual assistant, and ensuring smooth patient interactions. The ideal candidate will be proactive, detail-oriented, and capable of overseeing various office logistics to support efficient healthcare delivery. You will play a key role in coordinating patient communications, insurance processes, and clinical support to ensure high-quality patient care and operational excellence.
Responsibilities:
- Assist with clinical tasks and assist in procedures for the physician and ensure compliance with medical protocols.
- Provide front desk support by greeting patients, managing appointment schedules, and professionally addressing patient inquiries.
- Supervise and manage a virtual assistant who handles inbound and outbound patient phone calls, schedules appointments, manages patient communications, verifies insurance, and obtains prior authorizations to support timely patient care.
- Coordinate with the virtual assistant on medical records requests and billing processes to ensure accurate documentation and billing.
- Establish daily workflows for the virtual assistant team and ensure tasks are completed accurately and on time.
- Manage day-to-day office logistics, including inventory management and vendor communications to maintain operational efficiency.
Qualifications:
- Proven experience in medical office administration or a similar healthcare support role.
- Strong leadership skills and the ability to effectively supervise remote teams.
- Excellent organizational skills with the ability to establish workflows, set KPIs, and perform quality audits.
- Knowledge of insurance verification processes, prior authorization procedures, medical records management, and billing coordination.
- Exceptional communication skills for interacting with patients, vendors, and team members.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
- Proficiency in office management software and telecommunication tools is preferred.
Pay: $25.00 - $35.00 per hour
Expected hours: 20.0 – 40.0 per week
Work Location: In person
Salary : $25 - $35