What are the responsibilities and job description for the Patient Engagement Advocate position at Hawai'i Island Community Health Center?
Hawaii Island Community Health Center
Patient Engagement Advocate
Make a Difference in the Patient Experience
Hawaiʻi Island Community Health Center is seeking a compassionate, customer-focused Patient Engagement Advocate to support our commitment to exceptional patient care. In this role, you will serve as a key resource for patients and families, helping to address concerns, improve satisfaction, and support a positive healthcare experience throughout our organization.
What You'll Do
- Provide outstanding customer service to patients and their representatives by phone, email, online messaging, and in person.
- Receive, investigate, document, and help resolve patient complaints, concerns, and feedback.
- Collaborate with clinic staff and leadership to improve patient experiences and service quality.
- Analyze patient feedback and survey data to identify trends and opportunities for improvement.
- Maintain accurate records and documentation while ensuring HIPAA compliance and confidentiality.
- Utilize electronic medical records and other systems to support complaint resolution and reporting.
- Participate in ongoing training and quality improvement initiatives.
Qualifications
Required:
- High school diploma or GED.
- At least 2 years of customer service experience.
- At least 1 year of experience in customer relations, conflict resolution, patient support, or a related field.
- Strong communication, problem-solving, and organizational skills.
- Ability to manage difficult situations professionally and respectfully.
Preferred:
- Experience in healthcare or patient services.
- Degree in healthcare, business, psychology, or a related field.
- Experience with customer satisfaction, quality improvement, or leadership initiatives.
- Bilingual skills are a plus.
What We're Looking For
- A positive, patient-centered professional who enjoys helping others.
- Strong conflict resolution and communication skills.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent documentation and reporting skills.
- Commitment to HICHC's mission, values, and culture of service.
Position Details
- Full-time, 40 hours per week
- Non-Exempt
- Department: Patient Experience
- Reports to: Patient Engagement Manager
Join HICHC and help create positive, meaningful experiences for the patients and communities we serve
Salary : $23 - $31