Sales & Experience Associate - HAVN Sanctuary

Company Overview

HAVN is a new kind of space for modern professionals–a destination where work, wellness, and community converge. Our vision is to build a world where no one feels alone in the pursuit of their growth. Our spaces & amenities are designed for founders, creators, and operators who value balance and belonging. Our passion is to nurture focus, health, and authentic connection.

HAVN communities feature dedicated workspaces, meeting rooms & phone booths, private offices; and amenities including a fitness center, wellness studio, rooftop pool & spa, and members’ lounge–all designed to elevate how our members live, work, and connect.

The Opportunity

HAVN is seeking a Sales Associate to help build a thriving community at HAVN Sanctuary in Lehi, UT.

As a member of the opening team, and working directly with the General Manager, you’ll drive revenue by attracting & retaining members through lead generation & follow-up, hosting tailored tours, membership activation, and ongoing community engagement.

Membership Sales

• Proactively identify, qualify, and convert leads into Members through outbound outreach and inbound inquiry management
• Host tailored tours, highlighting how HAVN’s amenities support a balanced, high-performing lifestyle
• Build consultative relationships with prospective members, understanding their goals and matching them to the right membership solution
• Own the Membership sales pipeline in the CRM: tracking interactions, managing follow-ups, and driving deal progression
• Generate referral-driven leads by cultivating relationships with members and community partners
• Meet and exceed monthly membership sales targets and KPIs

Member Experience & Hospitality

• Serve as the primary day-to-day point of contact for members, greeting members and guests warmly and ensuring every interaction reflects HAVN’s high-touch, hospitality-first standard
• Own the member onboarding experience: orient new members to all amenities, introduce them to the community, set expectations, and follow up proactively in their first weeks to ensure they’re thriving
• Build genuine, ongoing relationships with current members, learning their routines, preferences, and goals so you can personalize their experience and flag renewal or upgrade opportunities naturally
• Serve as the first line of support for member questions, requests, and concerns, resolving issues quickly and escalating when needed, always with a calm and solutions-oriented approach
• Monitor the health of the member base: track engagement, identify members who may be at risk of churning, and proactively reach out to re-engage or address concerns before they escalate
• Conduct regular member check-ins and satisfaction touchpoints to gather feedback, strengthen retention, and identify opportunities to improve the experience
• Maintain immaculate presentation standards across the fitness center, studio, rooftop pool & lounge, and members’ lounge, ensuring spaces are always guest-ready and reflect the HAVN brand
• Coordinate with facilities and operations to address maintenance, supply, or amenity issues promptly
• Support day-to-day front-of-house operations, including managing access, amenity reservations, and member communications

Events & Community

• Support the planning, setup, execution, and breakdown of community events
• Foster meaningful connections in the HAVN community
• Represent HAVN at local wellness and networking events to build brand visibility and generate leads
• Provide on-site support during evening or weekend events as needed

Social Media & Brand

• Capture and post organic social content for HAVN SLX, primarily Instagram and LinkedIn, showcasing the wellness experience and community
• Write on-brand captions and stories that reflect HAVN’s lifestyle and values
• Monitor DMs and comments, responding in a timely and on-brand manner
• Collaborate with the GM and Sales Associate on content planning and posting cadence

Key Qualities for Success

• Go-getter: You take on challenges with confidence, figure things out quickly, and don’t get intimidated by the unknown.
• Detail-Driven: You anticipate needs, execute efficiently, and sweat the small stuff that makes a big difference.
• Community Builder: You thrive on creating meaningful connections and promoting collaboration within a diverse community.
• Creative Problem-Solver: You proactively address challenges, think outside the box, and identify opportunities for continuous improvement.
• Entrepreneurial & Self-Starter: You take initiative and thrive in a fast-paced, growing environment. Experience working at early-stage startups is a plus.
• Creative & Resourceful: You think outside the box and find innovative solutions to drive membership growth and engagement.

Qualifications

• 2-3 years sales experience in a hospitality, residential, and/or coworking setting is strongly preferred
• Bachelor’s Degree or equivalent experience is strongly preferred
• Experience managing accounts within a CRM (e.g., Salesforce, Hubspot) is strongly preferred
• Experience with OfficeRND is preferred
• Excellent interpersonal & presentation skills for conducting tours, developing consultative relationships, networking, etc. are critical for success in this role
• A friendly, approachable attitude and a hospitality-driven mindset with a commitment to high-touch, authentic service
• A passion for community-building, and the ability to thrive in a collaborative environment
• Ability to work a flexible schedule to accommodate community events

Compensation, Benefits, & Perks

• Competitive salary, plus KPI-tied variable, for an OTE of $55,000 - $65,000 plus 401(k) matching to help you build for the future.
• Medical, dental, and vision insurance fully paid for individual employees - only pay when signing up dependents.
• Full access to our coworking spaces, amenities, and member community across all locations.
• Discounts on HAVN hotel suites.
• Work in an environment designed around balance: fitness facilities, meditation spaces, and more.
• Join an early-stage company where your impact is visible and career paths are created, not assigned.

To Be Considered

Please apply at the link above and/or submit your resume to austin@joinhavn.com with a brief note explaining why you’re excited about HAVN and this role.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to:

• Sit, stand, walk, or move throughout the workspace for extended periods.
• Lift and/or move up to 50 pounds occasionally.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; bend, stoop, kneel, or crouch as necessary.
• Communicate effectively with team members and clients.
• Specific vision abilities may be required, including close vision, distance vision, color vision, and peripheral vision.

The above job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required. Additional tasks may be assigned as needed to meet business objectives. Aurum Property Management reserves the right to modify or update this job description at any time to reflect changes in job duties or business needs