Overnight Guest Relations Specialist - Weekends

We are a hospital guest house located near SLU & Cardinal Glennon Hospitals. Please check out our website at www.havenhousestl.org to learn more about our mission and the support services we offer for patients and families traveling to St. Louis for medical care.

Job Summary

Are you a night owl? HavenHouse St. Louis is looking for a self-starter who enjoys the quiet of the night. Our team is seeking a mission-driven addition to our staff. We are looking for Guest Relations Specialist to fulfill the following shifts: Friday, Saturday, & Sunday from 8:00pm until 8:00am.

Key Responsibilities

• Sole staff member on duty responsible for maintaining safety and security of the building and grounds
• Greets and welcome patients, families, and their guests in a friendly and professional manner
• Provide exceptional customer service by addressing guest inquiries and resolving any issues or complaints and handling any escalation of non-compliant guests
• Assist guests with check-in and check-out processes, including handling payments
• Answer incoming phone calls
• Assist with shuttling patients, families and caregivers to medical facilities within 5 miles of our address
• Assist with set-up across departments
• Perform cleaning duties throughout the building, common areas, guest rooms and assist with laundry (linens)

Organizational Responsibility

• Demonstrates awareness of the mission and philosophy in all relations with staff, patients, families, and other professionals
• Adheres to agency policy and procedures including required staff training.
• Arrives at work on time, notifying team when changing schedule or arriving late.
• Manages time effectively as demonstrated by adherence to scheduled work hours, completion of staff time sheets, performance evaluations, reports, written requests for information, and is timely in response to phone calls.
• Identifies issues and makes recommendations for improving program services.
• Promotes a positive professional image in dealing with outside contacts.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in social work, human services, healthcare administration, hospitality, or a related field preferred
• 2–4 years of relevant experience, preferably in: Front desk, reservations, or scheduling systems, Healthcare, nonprofit, or social service settings
• Valid Driver’s License required; must pass a background check and MVR screening
• Understanding of confidentiality standards and professional boundaries; HIPAA awareness strongly preferred
• Strong customer service skills with the ability to assess guest needs and coordinate logistics effectively and provide guests with clear direction in an emergency
• Proficiency with Microsoft Office, Google Suite, and other office management software
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask, prioritize, and maintain attention to detail
• Ability to remain calm and effective in a fast-paced environment
• Familiarity with phone systems and general office procedures
• Ability to lift up to 30 lbs. and perform physical cleaning duties
• Flexibility to work evenings, weekends, holidays when needed.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 36.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• St. Louis, MO 63104 (Required)

Work Location: In person

Salary : $18