What are the responsibilities and job description for the Customer and Social Media Support (Part-Time, Remote/Hybrid Available) position at Haven Tents?
About Haven Tents
We’re Haven Tents — a small but fast-growing outdoor gear company based in Sandy, Utah. We design, manufacture, and sell the world’s first (and most comfortable) lay-flat hammock tent. Our team is tight-knit, customer-obsessed, and moving fast.
Part-Time Customer Experience & Social Media Support
Haven Tents is looking for a dependable, personable, and self-motivated individual to join our team in a part-time Customer Experience & Social Media Support role.
This position is a great fit for someone who communicates well, enjoys helping customers, and is comfortable working independently throughout the day.
Job Details
- Part-time: Approximately 20 hours per week
- Pay: Starting at $17/hour
- Flexible schedule with availability needed at multiple points throughout the day
- Opportunity for additional hours based on business and staffing needs
Primary Responsibilities
The main focus of this role will be responding to customer comments and direct messages across Haven Tents' social media platforms.
Responsibilities include:
- Checking social media approximately 2–3 times throughout the day
- Responding to customer comments, questions, and direct messages
- Providing helpful and accurate product information
- Engaging with customers in a friendly, professional, and authentic way
- Identifying issues that need to be escalated to another team member
- Helping maintain timely response times across our social channels
Customer Support
This role will also assist with the customer service email queue as needed, particularly during busy periods.
This may include:
- Responding to customer emails
- Answering product and order-related questions
- Assisting with higher-than-normal support volume
- Helping the customer experience team maintain fast and helpful response times
Schedule and Availability
While this position will typically average around 20 hours per week, we are looking for someone with a degree of scheduling flexibility.
There may be periods throughout the year when additional availability and hours are needed. The ideal candidate will be comfortable stepping into a more active role during these periods and taking on additional customer support responsibilities when necessary.
Because social media engagement happens throughout the day, this role is best suited for someone who can check and respond to messages at several different points rather than completing all hours in one continuous block.
Events
Haven Tents attends outdoor industry events, expos, and other in-person activities throughout the year.
The person in this role may occasionally be asked to assist with events as needed, including events such as hunting expos, trade shows, and other Haven Tents activities.
Qualifications
The ideal candidate:
- Has strong written communication skills
- Is friendly, professional, and comfortable communicating with customers
- Is familiar with major social media platforms
- Can work independently and manage their time effectively
- Is dependable and consistent
- Is comfortable learning new products and becoming knowledgeable about Haven Tents
- Is willing to jump in and help the team wherever needed
- Has the flexibility to occasionally take on additional hours
- Can maintain a consistent presence throughout the workday
Experience with customer service, social media, camping, backpacking, hunting, or the outdoor industry is a plus, but not required.
Compensation
Starting at $17/hour
Approximately 20 hours per week, with additional hours available depending on business needs.
Why Join Us
You’ll be part of a small, passionate team building a unique outdoor brand loved by customers worldwide. If you’re eager to grow with a company and help shape our customer experience, we’d love to hear from you
Job Type: Part-time
Pay: $17.00 per hour
Work Location: Hybrid remote in Sandy, UT 84070