What are the responsibilities and job description for the Vape Retail Specialist position at Haven Smoke Vape Hemp?
About us
Haven Smoke Vape Hemp is a small business in Clayton, NC. We are professional, agile, creative and our goal is to Ensure a memorable experience for our customers .
Our work environment includes:
- Modern office setting
- Food provided
- On-the-job training
- Casual work attire
- Relaxed atmosphere
- Flexible working hours
Job Title: Retale Sales Associate
Company: Haven Smoke Vape Hemp
Location: Clayton
Job Type: Full-time
Summary:
As a Vape Shop Sales Associate at Haven Smoke Vape Hemp/Brightleaf Smoke And Vape, you will be an essential part of our team, responsible for ensuring exceptional customer service, maintaining a well-stocked inventory, and offering extensive product knowledge to our valued customers. Your role will involve assisting customers, restocking shelves, staying up-to-date with industry trends, and creating a welcoming atmosphere within our store.
RESPONSIBILITIES
**Customer Assistance**
- Greet customers as they enter the store and provide them with personalized assistance.
- Listen attentively to customer needs and recommend suitable products based on their preferences.
- Offer product demonstrations and explain usage instructions as needed.
- Handle customer inquiries, resolve complaints, and ensure customer satisfaction at all times.
**Stocking and Inventory Management**
- Maintain a neat and organized store environment by restocking shelves, arranging displays, and ensuring products are properly labeled.
- Monitor inventory levels and communicate with management regarding stock replenishment needs.
- Conduct regular inventory counts and assist in placing orders with suppliers.
**Product Knowledge**
- Develop a comprehensive understanding of all products offered by Haven Smoke Vape Hemp, including e-liquids, vaping devices, accessories, and hemp-related products.
- Stay updated on industry trends, new product launches, and regulatory changes.
- Provide accurate and detailed information to customers regarding product features, benefits, and usage.
**Customer Service Excellence**
- Uphold the highest standards of customer service by demonstrating professionalism, patience, and empathy in all interactions.
- Anticipate customer needs and proactively offer assistance to enhance their shopping experience.
- Handle transactions efficiently, process payments accurately, and maintain confidentiality of customer information.
**Continuous Improvement**
- Demonstrate a willingness to learn and adapt to changes within the industry.
- Seek opportunities for self-improvement and participate in training programs provided by the company.
- Collaborate with team members to brainstorm ideas and implement initiatives aimed at improving customer satisfaction and driving sales.
**Qualifications**
- Previous retail or customer service experience preferred.
- Strong communication skills with the ability to engage with diverse customers.
- Passion for the vaping and hemp industry with a desire to learn and stay updated on product knowledge.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and a commitment to maintaining a clean and organized workspace.
- Must be of legal smoking age according to local regulations.
Join our team at Haven Smoke Vape Hemp and embark on a rewarding journey where you can showcase your passion for vaping, hemp, and customer service excellence! Apply now to become part of our dynamic team.
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $11 - $14