What are the responsibilities and job description for the Customer Service Representative position at Haven Services, LLC - Columbus Region?
Haven Services
Customer Service Representative
Customer Service position in a small call center environment.
Do you have mad customer service skills? Join one of the Midwest’s fastest-growing home services companies Haven Services! This is a great place to learn, grow, and build a long-term career.
We are seeking a Customer Service Representative (office-based position, not remote) who takes initiative, is flexible and collaborative, and enjoys creatively problem-solving for customers in a fast-paced environment. Customer Service position in a small call center environment.
What You’ll Do Each Day
- Be the first impression of Haven Services the friendly, professional voice assisting customers with Plumbing, Electric, Drain, or HVAC needs
- Actively listen to understand customer concerns and determine the best solution
- Efficiently schedule service calls that align with customer availability
- Accurately enter customer information and detailed notes into the system for dispatched technicians
- Maintain a calm, professional demeanor while handling high call volumes
Requirements
- Minimum 1 year of customer service experience
- Call center environment experience
- Experience handling high-volume inbound calls
- Excellent keyboarding and data entry skills
- ServiceTitan experience is a plus
- Must be able to work Saturdays
- Must pass pre-employment screening, including background check and drug screening
Benefits You’ll Enjoy
Employment with Haven Services comes with excellent perks! Major health benefits are available on the first of the month following your start date. Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- A collaborative, supportive work environment.
Comprehensive benefits package:
- Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
- Dental and Vision Insurance
- Company provided Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off, Paid Holidays
Competitive Pay: Based on experience Employees must be able to pass pre-employment screening including a criminal background check, motor vehicle check and drug screening. Maintaining eligibility to operate company vehicles is a fundamental job requirement. All employees that operate company vehicles must maintain their driving record as insurable under the company's vehicle insurance provider.
Equal Opportunity Employer - AAP/M/F/V/D/SO