What are the responsibilities and job description for the Customer Service Associate - Corporate Division position at Haven's Candies?
Customer Service Associate - Corporate Division
Purpose: to provide excellent customer service to all customers of the Haven’s Candies corporate division and provide backup support for both the retail and wholesale divisions. A professional services background is preferred and compensation will be based on past and present skills and experience.
Responsibilities:
80% - Customer Service / Office / Administrative Setting
20% - Retail and Wholesale Backup Support
- Answer the telephone and closely monitor corporate division email account
- Take and fulfill customer orders in a timely manner
- Communicate effectively and in a timely fashion with customers, all telephone messages and emails should be responded to within a 24-hour period or coordinate efforts to see this happens in your absence
- Coordinate fulfillment of customer orders with Haven’s production and retail teams to ensure good, quality customer service, if a delay is encountered or expected, communicate with customer and enter any future orders of products in back order status to ensure completeness of orders
- Create and distribute corporate catalog to customers for each major holiday via mail and email
- Daily interaction with all Haven’s customers: wholesale, retail and corporate
- Provide excellent, quick turnaround customer service
- A high level of professionalism is expected at all times
- Backup support for retail and wholesale divisions - answer the phone, take messages, fulfill all different types of orders not just corporate and learn to run the register in front shop and close with assistance
- Prepare for and attend the annual New England Made Trade Show each March, weekend commitment
- Accompany the Owner on corporate customer visits throughout the year
- Maintain accuracy, completeness and timely payment of Accounts Receivable
- Ship all customer orders via appropriate 3rd party vendors -learn the ins and outs of process, in addition to FileMaker, the Haven’s order entry system
- Use design software to make product labels, signs for the front shop, etc.
- Become an expert in our confectionary product offerings to ensure you can answer customer questions, make recommendations and understand product quality issues should they arise
- Provide administrative support to the Owner -may include but not limited to taking minutes for internal meetings, creating reports and presentations, marketing and advertising projects, etc.
Qualifications:
- Customer Service background is a must, a minimum of 2-4 years in a customer facing, service-oriented and corporate, professional setting
- Education: 2-year associates degree in business administration a plus
- Marketing skills - experience with design software to create presentations, flyers and email blasts
- Computer skills -strong familiarity with Microsoft Office products, FileMaker, Outlook, Constant Contact and Social Media
Requirement: Must be able to work 40 hours per week, Monday - Friday 8am - 5pm and Sundays during the corporate busy season which includes the months of November and December.
An hour per day will be given for lunch / break and may be broken up throughout the day
Direct report: This position reports directly to the Owner of the company. An annual review and evaluation will be provided each year to set personal and professional goals.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person