What are the responsibilities and job description for the Admissions Coordinator position at Haven Health Management?
Job Description
Job Title: Admissions Coordinator (Fronters)
Shifts:
- 5:00pm - 1:00am
- 3p-11p
- 4p-12a
- weekend availability a huge plus
Overview:
As an Admissions Fronter at a national substance abuse provider, you will play a vital role in guiding individuals and their families through the admissions process. Your compassionate and knowledgeable approach will ensure a smooth transition into our program, where individuals can receive the support they need to overcome substance abuse.
*Must have experience and understanding of the behavioral health field*
Responsibilities:
- Assessment and Intake: Conduct initial screenings and assessments to evaluate potential clients' needs and determine eligibility for admission into our program.
- Admissions Guidance: Provide information and guidance to prospective clients and their families regarding treatment options, program details, financial obligations, and insurance coverage.
- Coordination: Collaborate with clinical staff, case managers, and insurance providers to facilitate admissions and ensure all necessary paperwork and documentation are completed accurately and in a timely manner.
- Communication: Serve as the primary point of contact for inquiries related to admissions, addressing questions and concerns with empathy and professionalism.
- Support: Offer emotional support and encouragement to individuals and families navigating the admissions process, demonstrating understanding and empathy for their unique situations.
- Follow-up: Maintain regular communication with clients and their families throughout the admissions process, providing updates and addressing any additional needs or concerns.
- Documentation: Maintain detailed and accurate records of all admissions-related activities, ensuring compliance with regulatory standards and confidentiality guidelines.
Qualifications:
- Previous experience in admissions, intake coordination, or customer service within a healthcare or behavioral health setting is highly desirable.
- Excellent interpersonal and communication skills, with the ability to establish rapport and build trust with individuals from diverse backgrounds.
- Strong organizational abilities and attention to detail, with the capacity to manage multiple tasks simultaneously in a fast-paced environment.
- Compassionate and nonjudgmental attitude towards individuals struggling with substance abuse, coupled with a commitment to supporting their recovery journey.
- Familiarity with insurance verification processes and understanding of HIPAA regulations preferred.
Schedules:
Evening and overnight shift
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- behavioral health treatment: 2 years (Required)
- customer service: 1 year (Required)
- phone sales: 1 year (Preferred)
- admissions coordinator: 1 year (Preferred)
Ability to Commute:
- Palm Springs, FL 33461 (Required)
Work Location: In person
Salary : $45,000 - $60,000