What are the responsibilities and job description for the Service Operations Manager position at Havel?
About Us
From mechanical system analysis and standard energy retrofits, to the installation of complex and integrated protocol systems, we deliver state-of-the-art expertise and customer-centered service.
Job Summary
Havel is looking for a Service Operations Manager. In this position you will be responsible for managing customer maintenance agreements, supervising Service Technicians, and the overall success of the division.
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Essential Duties & Responsibilities
- Oversee Building Automation/ HVAC service projects from start to finish, identifying issues and solutions and implementing plans that ensure the safety of staff and satisfaction of the customer.
- Responsible for managing customer maintenance agreements and service
- Oversee the workload, assignments, schedules, material, and subcontractors of each project.
- Proposal generation for service repairs with customers
- Responsible for Building Automation/ HVACR support for assigned Technicians
- Build and maintain relationships with customers, responding to accounts, providers, and customer staff.
- Maintain our internal customer/tech portal each week, approving service reports, correcting issues, and reporting to internal staff.
- Other duties assigned
Qualifications
- 10 years of work experience in Building Automation/ HVACR service, maintenance, contract management, and operations management.
- Ability to communicate effectively and efficiently with all functions of Operation Staff, Service Staff, Field, Customers, Vendors and Subcontractors.
- Excellent written and verbal communication skills, providing and receiving pertinent information.
- Knowledge of Microsoft Office, Word, Excel, and Project.
- Regular and reliable attendance, including the ability to work extended hours and weekends as required.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledNotice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.OPERATIONS MANAGER
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