Guest relations

Guest Relations Team Member – Job DescriptionPosition Summary

As a Guest Relations Team Member, you are the first impression guests have of our venue. Your primary responsibility is to provide a welcoming, friendly, and efficient experience from the moment guests arrive. This includes greeting guests, checking IDs, applying wristbands, answering questions, and ensuring guests enter the venue safely and quickly.

This role requires a positive attitude, strong communication skills, and a team-first mentality. Guest Relations staff are expected to assist wherever needed, whether helping with venue operations, maintaining clean public areas, or supporting other departments during busy events.

Key ResponsibilitiesGuest Arrival & Entry

• Greet every guest with a friendly and professional attitude.
• Check valid identification and issue the appropriate wristbands.
• Scan tickets or assist with entry procedures as directed.
• Answer guest questions and provide directions throughout the venue.
• Maintain a welcoming atmosphere while enforcing venue policies.

Line Management

• Move guests through entry lines quickly, safely, and efficiently.
• Keep lines organized and prevent bottlenecks.
• Communicate clearly with guests to ensure a smooth entry process.
• Monitor guest flow and notify management of any concerns or delays.

Venue Support

• Assist bartenders, servers, security, or management when additional help is needed.
• Help keep public areas clean, organized, and presentable throughout the event.
• Monitor and tidy restrooms by restocking supplies, removing trash, and reporting maintenance issues.
• Pick up trash and assist with general venue cleanliness to ensure an excellent guest experience.
• Perform other duties as assigned to support overall venue operations.

Team Expectations

We are looking for team members who:

• Are dependable, punctual, and ready to work.
• Maintain a positive, friendly, and professional attitude with every guest.
• Are willing to help wherever needed, even outside their primary responsibilities.
• Work efficiently in fast-paced, high-volume concert environments.
• Communicate well with coworkers and management.
• Take pride in maintaining a clean, organized, and welcoming venue.
• Understand that every position contributes to the overall guest experience.

Scheduling Expectations

This position offers flexible scheduling based on event needs.

• Shifts may range from 2 to 4 hours for smaller events.
• Larger events may require shifts of up to 5 hours.
• Evening, weekend, and holiday availability is expected.

Qualifications

• Excellent customer service and communication skills.
• Ability to remain calm and professional under pressure.
• Ability to stand and walk for extended periods.
• Ability to work both independently and as part of a team.
• Previous customer service, hospitality, or event experience is preferred but not required.

Performance Standards

Guest Relations Team Members are evaluated on:

• Professionalism and guest interactions.
• Speed and efficiency during guest entry.
• Ability to manage lines and maintain guest flow.
• Reliability and punctuality.
• Teamwork and willingness to assist other departments.
• Cleanliness and upkeep of guest-facing areas.
• Positive attitude and commitment to creating an outstanding guest experience.

At our venue, Guest Relations is more than checking IDs and applying wristbands—you are an ambassador for the guest experience. Every interaction matters, and we expect our team members to work together to create a safe, welcoming, and memorable environment for every event.

Pay: $20.00 per hour

Work Location: In person

Salary : $20