What are the responsibilities and job description for the Appointment Coordinator position at Haug Orthodontics?
Job Summary
Join our dynamic team as an Appointment Coordinator, where your energetic and organized approach will help drive the success of our orthodontic offices. In this critical role, you will greet patients, manage scheduling, coordinate customer appointments, answer phone calls, take payments and ensure a seamless flow of service operations. Your enthusiasm and attention to detail will help deliver exceptional customer experiences while supporting our clinical team and Doctor. This paid position offers a fantastic opportunity to grow within the orthodontic industry, utilizing your dental experience and to make a real impact.
Duties
- Schedule customer appointments efficiently, balancing multiple procedure types to maximize productivity
- Greet customers warmly, gather appropriate documentation, and manage patient flow into the clinic
- Coordinate with the Doctor and assistants to prioritize procedures
- Upsell additional services such as teeth whitening and Dental Monitoring
- Maintain accurate records of all appointments, customer interactions, and other dental office interactions using the practice management software
- Handle cash transactions, process payments, and issue receipts with precision and professionalism
- Support the team by explaining treatment recommendations, and assisting the clinical team where needed
Qualifications
- Prior dental experience is required, preferrably in an orthodontic office
- Strong knowledge of dental/orthodontic procedures, scheduling systems, and front desk management
- Excellent customer service skills with a positive attitude and active listening abilities
- Ability to upsell services confidently while maintaining integrity and transparency
- Proficiency in cash handling and familiarity insurance verification and claims submission is advantageous
Join us as an Appointment Coordinator if you’re passionate about delivering outstanding customer service experiences! Bring your dental expertise and energetic approach to help us drive success every day.
Pay: $21.00 - $30.00 per hour
Benefits:
- 401(k)
- Employee discount
- Retirement plan
Work Location: In person
Salary : $21 - $30