What are the responsibilities and job description for the Retail Store Manager position at Hats in the Belfry?
About Us
Hats in the Belfry is built on a simple idea: luxury made honest. We create and curate timeless headwear with a focus on craftsmanship, integrity, and character.
Our Annapolis store is not a typical retail environment—it’s a destination. Customers come for style, but they return for expertise, storytelling, and experience.
We’re looking for a General Manager who can own that experience end-to-end.
The Role
This is a hands-on leadership position for someone who thrives on the sales floor, leads from the front, and understands how to turn a retail store into a high-performing business.
You will be responsible for:
- Driving sales performance and accountability
- Leading, coaching, and developing a small team
- Delivering an exceptional, consultative customer experience
- Owning day-to-day store operations
- Representing the brand’s standards, voice, and identity
This is not a back-office management role—you will be actively selling, engaging customers, and setting the tone every day.
What You’ll Do
Sales Leadership
- Own store revenue and consistently drive toward targets
- Lead by example on the floor—this is a selling role first
- Coach team members on product knowledge and selling technique
- Monitor KPIs and adjust behavior in real time
Customer Experience
- Create a memorable, personalized in-store experience
- Build repeat clientele and long-term customer relationships
- Ensure every interaction reflects the brand’s standards
Team Leadership
- Hire, train, and develop a small, high-performing team
- Set clear expectations and hold team accountable
- Foster a culture of professionalism, energy, and ownership
Operations
- Manage scheduling, inventory flow, and merchandising execution
- Maintain store presentation at a high standard
- Handle day-to-day operational issues with autonomy
What We’re Looking For
Required
- 3–7 years of retail management experience (store or assistant manager level)
- Strong sales orientation—you are comfortable selling and coaching others to sell
- Proven ability to lead a team and drive performance
- High personal standards for presentation and professionalism
Preferred
- Experience in apparel, accessories, or specialty retail
- Background in boutique or clienteling-driven environments
- Eye for style, merchandising, or visual presentation
Who You Are
- You take ownership—you don’t wait to be told what to do
- You’re commercially minded—you think in terms of revenue and results
- You’re personable and confident with customers
- You have taste—you understand product, presentation, and brand
- You lead from the front, not from the back office
Compensation
- $65,000-$70,000 base.
- Bonus – performance based – up to 30% of base
- Company-paid parking
- Hours 10:00-6:00 all days
- Health benefits
Why This Role Is Different
Most retail jobs are interchangeable. This one isn’t.
You’ll be working with a product that has history, craftsmanship, and personality—and customers who care about what they wear. This role is for someone who wants to run a store, not just manage shifts.
How to Apply
Submit your resume along with a brief note on why this role—and this brand—appeals to you.
Salary : $65,000 - $70,000