Chief Executive Manager of Hatfield Rally House

Job Title: Operations and Strategic Manager

Location: Hatfield, MA

Position Type: Full-time

Compensation: $75,000-$100,000/per year salary based on qualifications

Company Mission: Hatfield Rally House will build a community hub through pickleball and tennis where people gather for physical activity, friendly competition, and building lasting friendships.

Job Overview: The General Manager is responsible for launching and developing the business systems and structure for a startup pickleball and tennis facility from the ground up, including but not limited to membership options, programs, pricing, overseeing overall operations, management, and strategic growth of Hatfield Rally House. This position involves ensuring sound business strategy and execution, providing exceptional member experiences, managing staff, overseeing financial performance, and maintaining the facilities and services. The General Manager will work closely with Hatfield Rally House leadership to implement programs that promote sportsmanship, wellness, youth participation and community engagement.

About You:

• You are comfortable with turning general goals and objectives into precise and immediate action
• You are conscientious, detail-oriented, and have a history of strong performance in a variety of executive and non-executive roles
• You are friendly, outgoing, and naturally energetic
• You have experience creating and selling membership options, both recurring and non-recurring, including pricing, frequency, and commitment
• You’ve overseen a staff of both full-time and part-time employees, establishing strong and enduring relationships while motivating superior performance
• You are familiar with creating the customer experience in a service business, thinking through and executing every detail of the day-to-day to provide outstanding customer engagement and retention
• You’ve successfully led retail sales, including product selection, inventory management, marketing, and efficient sell-through
• You have a high degree of technological literacy, and can oversee the selection and implementation of necessary software, including member management, financial accounting, customer relationship management, and staff time tracking programs.
• You are comfortable working directly with business owners to achieve consensus on day-to-day and long term business development strategies

What We Offer:

• Competitive salary, benefits and performance-based incentives.
• Opportunities for professional development and growth.
• A vibrant, fun, engaging work environment within a passionate community of sports enthusiasts.

Key Responsibilities:

Operations Management:

• Work in conjunction and communicate with ownership regularly to create vision for the organization.
• Develop and implement operational policies and procedures to improve efficiency and member satisfaction.
• Create and implement standard operating procedures.
• Oversee daily operations of the facility, member management software, the pro shop, and snack bar.
• Ensure that all services, programs, and facilities are maintained to the highest standards.

Staff Leadership:

• Help create staff roles, responsibilities and performance metrics.
• Recruit, hire, train, and supervise staff, including tennis pros, retail employees, and snack bar personnel.
• Facilitate ongoing training and development opportunities for team members.
• Foster a positive work environment that promotes teamwork and high employee morale.

Member Relations and Community Engagement:

• Build and maintain strong relationships with members, providing exceptional customer service.
• Address member feedback, concerns, and inquiries in a prompt and professional manner.
• Develop member engagement programs, events, and tournaments to enhance community involvement.
• Represent the club at community events, conferences, and networking opportunities.
• Collaborate with local organizations to promote sports and wellness initiatives.
• Encourage a culture of inclusivity and diversity within the club.

Financial Management:

• Oversee budgeting, forecasting, and financial reporting for the club.
• Monitor revenue and expenses to ensure financial goals are met.
• Develop strategies for increasing membership, pro shop sales, and snack bar revenues.

Marketing and Promotion:

• Develop and execute marketing strategies to promote club programs, services, and events.
• Manage the club’s online presence, including website, social media, and promotional materials.
• Foster partnerships and joint ventures within the community to boost visibility and attract new members.

Facility Management:

• Ensure that all facilities are clean, well-maintained, and safe for members and staff.
• Coordinate timely repairs and upgrades to tennis and pickleball courts, pro shop, and snack bar.
• Manage vendor relationships for maintenance, supplies, and equipment.

Qualifications:

• Bachelor’s degree in Sports Management, Business Administration, or a related field (Master’s preferred).
• At least 3 years of experience in Management in racquet sports preferred).
• Strong leadership and communication skills with a passion for customer service.
• Financial acumen with experience in budgeting, forecasting, and financial analysis.
• Proven ability to develop and implement marketing strategies.
• Familiarity with tennis and pickleball rules, regulations, and coaching techniques is a plus.

Working Conditions:

• The General Manager will be required to work flexible hours, including evenings, weekends, and holidays as necessary.
• Must be able to move around the facility, including walking on tennis/pickleball courts, lifting equipment, and occasional setup for events.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $75,000 - $100,000