What are the responsibilities and job description for the Senior Solutions Consultant position at Hatch?
MUST BE BASED IN NYC/Hybrid, Office in SOHO
About The Role
We’re looking for a passionate and proactive Solution Consultant to join our growing team. You’ll lead discovery, solution design, and technical validation for our customers, helping them succeed on Hatch’s AI platform.
You’ll work closely with high-value customers to translate complex requirements into clear product configurations and integration approaches, and ensure what we ship actually solves real problems. You’ll be hands-on with demos, POCs, trial design, and implementation planning, while also feeding structured insights back into our roadmap.
This is a high-ownership, cross-functional role at the heart of Hatch’s customer journey. We’re looking for someone who thrives in ambiguity, thinks like a founder, and loves partnering with different teams to turn messy customer problems into scalable solutions.
What You’ll Do
🚀 Shape the future of AI-driven customer service
🛠️ Build alongside people who care about speed, craft, and customers
💥 Solve hard, meaningful problems that impact real businesses
🤝 Join a team of builders who move fast and support one another
About The Role
We’re looking for a passionate and proactive Solution Consultant to join our growing team. You’ll lead discovery, solution design, and technical validation for our customers, helping them succeed on Hatch’s AI platform.
You’ll work closely with high-value customers to translate complex requirements into clear product configurations and integration approaches, and ensure what we ship actually solves real problems. You’ll be hands-on with demos, POCs, trial design, and implementation planning, while also feeding structured insights back into our roadmap.
This is a high-ownership, cross-functional role at the heart of Hatch’s customer journey. We’re looking for someone who thrives in ambiguity, thinks like a founder, and loves partnering with different teams to turn messy customer problems into scalable solutions.
What You’ll Do
- Partner with Sales as the technical and product expert throughout the sales cycle for mid-market and enterprise opportunities.
- Lead discovery to understand customer workflows, data structures, and goals, then translate them into solution designs on Hatch.
- Collaborate with Product and Engineering to shape solution architectures, integrations, and features that make our platform easier to adopt and scale.
- Build custom reports and dashboards (e.g., in Sheets, BI tools, or SQL) that surface performance, ROI, and opportunities for optimization.
- ~5 years of experience in Solutions Consulting, Sales Engineering, Implementation, or a similar customer-facing technical role at a B2B SaaS company
- Proven success supporting enterprise deals, with exposure to VP/C-suite stakeholders across business and technical functions
- Strong communicator and storyteller — you can translate technical concepts into clear business value and handle tough questions with confidence and empathy
- Technical and data-savvy — comfortable working with APIs, data flows, and product configurations; you use performance data and customer metrics to inform your recommendations
- Comfortable juggling multiple priorities in a fast-moving, ambiguous environment
- Collaborative, team-first attitude — you work hand-in-hand with Sales, Product, and CS, and you’re happy to roll up your sleeves wherever needed
- Growth mindset — curious, coachable, and excited to build new processes, playbooks, and best practices from scratch
- Experience with AI, automation, voice technology, or customer engagement platforms
- Background in marketing tech, eCommerce, contact center, or sales-led SaaS environments
- Familiarity with customer onboarding, implementation workflows, and integrations (e.g., CRMs, support tools, or data platforms)
- Experience working in a startup (Seed–Series B) or rapidly scaling company
- Comfort with light technical work (e.g., configuring integrations, basic scripting, or SQL) is a plus.
- Competitive salary bonus structure
- Hybrid work (4 days/week in our NYC office)
- Medical, dental, and vision insurance
- 401(k) plan
- Flexible PTO
- A front-row seat to building something transformative in AI
- Tight-knit, ambitious team that values speed, ownership, and kindness
🚀 Shape the future of AI-driven customer service
🛠️ Build alongside people who care about speed, craft, and customers
💥 Solve hard, meaningful problems that impact real businesses
🤝 Join a team of builders who move fast and support one another