Senior Manager - Digital North America

Requisition ID: 102783

Job Category: Digital

Location: Salt Lake City, UT, United States

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin , deliver systems integration and interoperability, and support decision-making, autonomous execution , and integrated operations and performance centers.

Hatch is an award-winning Canadian, employee-owned multidisciplinary firm that delivers a comprehensive range of technical and strategic services, including consulting, digital and information technology, engineering, process development, project, and construction management to large industrial sectors. Hatch has served clients for over 80 years and has project experience in more than 150 countries worldwide.

Hatch's ability to bridge the gaps between research and innovative technologies, and between engineering and reliable operations is widely renowned. Hatch is particularly known for working with clients to develop business strategies and technologies; managing and optimizing production; executing projects that involve the scale-up of process technologies; and managing start-ups, commissioning, and ramp-ups.

We deliver unprecedented business results for our clients through a commitment to quality, lower operating costs, more efficient utilization of capital assets, higher standards for safety and risk management, faster start-ups and continuous performance improvements in all projects and programs.

Hatch’s industrial clients across metals & mining, infrastructure, and energy are accelerating their digital transformation agendas. Central to this transformation is the deployment of integrated digital capabilities spanning Integrated Operations, Digital Value Chains, Automation & Autonomy, Asset & Operational Intelligence, and AI led process control.

We are seeking a commercially astute, delivery-focused Senior Manager - Digital North America with mining & metals industry and operations experience who combines entrepreneurial Digital Consulting Leadership combined with exceptional client & market-facing business development and delivery leadership & accountability. This role is responsible for originating, shaping, and leading the end-to-end delivery of digital engagements in the mining and metals sector, ensuring measurable value outcomes for our clients.

This is a “sell and deliver” leadership role requiring the ability to translate client needs into executable solutions, build high-performing teams, and be actively involved in managing successful delivery across complex engagements.

Core Responsibilities

Client Engagement & Business Development

• Build and maintain trusted advisor relationships with senior client stakeholders across operations, technology, and executive leadership
• Identify, shape, and qualify opportunities aligned to client strategic priorities and Hatch Digital offerings
• Lead end to end pursuits, win-strategy reviews, including solution shaping, commercial structuring, proposal development, and deal closure
• Develop compelling business cases linked to operational value drivers, digital maturity, and transformation roadmaps
• Actively contribute to account planning, pipeline development, and growth strategy execution in collaboration with Key Account Managers and Digital Solution leaders
  
  

Solution Leadership & Delivery

• Take full accountability for successful delivery of digital engagements from inception through to benefits realisation
• Lead multidisciplinary teams to deliver complex digital and operational transformation programs
• Ensure solutions are holistic and pragmatic, integrating people, process, and technology dimensions
• Define and govern delivery models, execution plans, and risk management frameworks
• Maintain oversight of scope, schedule, budget, quality, and client satisfaction
• Drive value realisation and measurable business outcomes, not just technology implementation
  
  

Thought Leadership & Market Presence

• Act as a market facing leader representing Hatch Digital across mining clients and industry forums, conferences, and client engagements
• Build Hatch’s brand eminence and credibility through insights, case studies, and practical digital transformation narratives and initiatives and use cases.
• Leverage and expand the Hatch ecosystem including industry experts, partners, and technology providers to drive innovation
  
  

Internal Leadership & Collaboration

• Collaborate across Hatch Business Units to co-create integrated solutions and cross-sell capabilities
• Lead and mentor teams, fostering delivery excellence, commercial acumen, and consulting capability
• Contribute to practice development, including methodologies, offerings, and capability uplift
  
  

Key Performance Deliverables

• Achievement of sales and revenue targets, including pipeline growth and conversion
• Successful delivery of digital engagements, measured by client outcomes, quality and satisfaction.
• Development of repeatable business and long-term client relationships
• Contribution to practice growth, including capability development and market positioning
  
  

Success Profile

Success in this role requires the ability to seamlessly integrate business development with delivery execution, including:

• Translating client challenges into commercially viable, deliverable solutions
• Leading programs that move beyond strategy into tangible operational and financial outcomes
• Balancing sales ambition with delivery realism, ensuring commitments are achievable and sustainable
• Operating as both a strategic advisor and hands-on delivery leader
  
  

As The Successful Candidate, You Will

• Lead end to end consulting engagements, from opportunity identification through to delivery and value realisation
• Originate and close new business while ensuring strong delivery governance and execution excellence
• Develop client-centric solutions and execution strategies aligned to operational priorities
• Build and manage high-performing delivery teams, including internal specialists and external partners
• Drive account growth by delivering value and expanding client relationships
• Act as a trusted advisor to senior client stakeholders
  
  

You Bring To The Role

• Bachelor’s or Masters degree in a relevant mining, metals, engineering or computer science discipline.
• 12 to16 years’ mining & metals operations and operational excellence experience. (Consulting expertise and experience would be advantageous).
• Demonstrated experience in both business development and delivery leadership of complex multi-disciplinary digital & operational transformation projects / engagements.
• Strong track record in selling and delivering digital/Industry solutions in industrial and operational environments with a focus on mining industry operations or mineral processing improvement.
• Deep understanding of one or more of the following in a mining and metals context:

• Operational Systems (MES/MOS), Control Systems, EAM
• IT/OT Integration, AI and APC
• Analytics, Optimisation, Automation or Solution Architecture of Digital Platforms
• Proven ability to operate across the full consulting lifecycle: diagnose, design, sell, deliver, and optimise
• Strong commercial acumen, including scoping, pricing, contracting, and margin management
• Excellent stakeholder engagement skills, with the ability to influence across technical, operational, and executive audiences
• Demonstrated ability to lead teams and deliver outcomes in complex, multi-stakeholder environments
• Demonstrate proven project management and delivery of digital or AI led initiatives in the mining sector.
  
  

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer
  
  

What we offer you?

• Global project exposure across complex, impactful industries
• Strong focus on career growth, learning and mentorship
• Collaborative, values-driven culture focused on innovation and excellence
  
  

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

Hatch holds an innovate reconciliation action plan and we encourage Aboriginal and Torres Straight islanders to apply. As an accredited Employer of Choice for Gender Equality (WGEA) and Equal Opportunity Employer, we are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Within Australia, this includes supporting and encouraging a collaborative workplace and a comprehensive benefit offering. If you have any special needs requirements, please discuss with us and we will do our utmost to accommodate your request. We are managing this recruitment process directly and are not accepting unsolicited resumes from recruitment agencies.