What are the responsibilities and job description for the AI Technical Account Manager position at Hatch?
AI Specialist/AI Technical Account Manager
Role Overview
Role Overview
- We’re looking for a passionate and proactive AI Specialist to join our growing team at Hatch. You’ll be responsible for delivering AI agents end to end -from discovery and configuration through launch and iteration- helping customers succeed on Hatch’s AI platform.
- You’ll work closely with high-value customers and internal teams to translate complex requirements into clear agent behaviors, workflows, and configurations, ensuring what we ship actually solves real problems. This role is hands-on: you’ll be deeply involved in agent setup, testing, tuning, and launch readiness, while feeding concrete learnings back into Product.
- This is a high-ownership, cross-functional role at the heart of Hatch’s customer journey. We’re looking for someone who thrives in ambiguity, takes pride in delivery, and enjoys turning messy customer problems into reliable, scalable AI solutions.
- Own the end-to-end delivery of AI agents, from scoping and requirements through launch, validation, and iteration. Solutions Engineering Roles 3Define agent workflows, prompts, and behaviors that meet real customer needs and operate reliably in production.
- Work hands-on in agent configuration, testing, and tuning to ensure quality before and after launch.
- Lead delivery-focused customer engagements, including discovery, solution walkthroughs, and launch readiness.
- Monitor live agent performance and customer feedback, driving fast, pragmatic improvements.
- Obsess over business KPIs, ensuring agents drive measurable impact across customer outcomes, efficiency, and ROI.
- Eager to contribute to our knowledge base with new processes, playbooks and best practices.
- 2–5 years of experience in solutions delivery, customer success, consulting, or a hands-on product execution role.
- Experience in the home services industry highly desirable.
- Strong ownership mindset with a bias toward action and follow-through.
- Experience working with AI-powered systems, including prompts, workflows, or automation tools.
- Ability to break down ambiguous customer problems into clear, executable requirements.
- Strong communication skills with both technical and non-technical stakeholders.
- Comfort operating in fast-paced environments with evolving requirements.
- Background in B2B SaaS or platform products.
- Competitive salary
- Remote (Eastern or Central Time Zone required) OR Hybrid work environment (3 days/week in our NYC office)
- Medical, dental, and vision benefits
- 401(k) plan Match
- Flexible PTO
- Opportunity to build at the ground floor of a high-growth, mission-driven company
- There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience.
- We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
- Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.