Administrative Assistant - Customer Service/Sales Representative

About Hatch Dental Lab
Hatch Dental Lab is a growing digital dental laboratory committed to quality craftsmanship and outstanding service for the dental practices we support. We’re looking for a friendly, organized, and motivated team member to join us in a customer-facing role that blends customer service, sales, and administrative coordination.

Position Overview
This role is ideal for someone who enjoys working with people, staying organized, and being part of a fast-paced, detail-driven environment. You’ll be a key point of contact for dental offices while also supporting internal lab operations.

Key Responsibilities

• Answer and manage incoming customer service calls from dental offices
• Proactively contact dental offices to schedule and coordinate sales meetings
• Prepare and send invoices for dental lab cases
• Assist with administrative and operational tasks

What We’re Looking For

• Friendly, professional, and confident communicator
• Exceptional customer service skills with a friendly demeanor and professional phone etiquette
• Strong organizational skills with the ability to multitask effectively in a busy environment
• Self-motivated, reliable, and able to manage multiple tasks
• Comfortable working in a team-oriented lab environment
• Basic computer skills; Google Workspace, Zoom, etc. (Experience with invoicing via QuickBooks is a plus)
• Sales or dental industry experience is helpful, but not required — we’re happy to train the right person

This role is a great fit for someone who takes pride in being a key support person, enjoys working closely with leadership, and values strong communication with clients. You’ll be trusted with meaningful responsibilities that directly impact customer relationships, sales support, and the overall success of a growing dental lab.

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Retirement plan

Work Location: In person

Salary : $16 - $25