What are the responsibilities and job description for the 9530 - Assistant Store Manager FT position at Hat World Inc?
About LidsU and The COOP
Lids Sports Group brings sports, fashion, culture, and collegiate pride together through licensed products and memorable retail experiences. LidsU extends that expertise into campus and university retail, pairing enterprise retail capabilities with locally relevant assortments, service, and community engagement.
This position supports The COOP retail experience serving the Harvard and MIT communities, including students, faculty, staff, alumni, members, visitors, and fans. Team members are expected to respect The COOP’s heritage and brand while helping create a consistent, modern, and locally relevant experience across its Harvard and MIT stores.
Position Summary
Support the Campus Store Manager in leading daily operations and delivering strong sales, service, people, merchandising, and inventory results. This role serves as Manager-on-Duty and may own one or more departments or operating functions based on store needs.
Principal Duties and Responsibilities
Leadership & Team Development
- Act as Manager-on-Duty and provide direction, coaching, and issue resolution when the Store Manager is unavailable.
- Assist with hiring, onboarding, scheduling, training, performance follow-up, and employee engagement.
- Assign daily work and ensure priorities are completed accurately and on time.
Campus Customer Experience
- Maintain a visible floor presence and provide informed service across the store’s product and service offerings.
- Help the team serve the distinct needs of the Harvard or MIT campus community connected to the assigned store.
- Support The COOP membership experience and school- or store-specific programs, discounts, tenders, and events.
Operations & Results
- Support sales goals, labor management, cash controls, inventory accuracy, store technology, safety, and loss prevention.
- Own assigned departments or functions, including replenishment, merchandising, receiving, trade books, visual execution, or operations.
- Assist with peak-period planning for orientation, commencement, reunions, campus events, and seasonal demand
Required Knowledge, Skills and Experience
- 3 years of retail experience preferred; at least 1 year of supervisory experience preferred.
- Experience in collegiate, bookstore, specialty, or multi-category retail preferred.
- Strong customer service, communication, organization, and problem-solving skills.
- Ability to work independently and lead the store in the Store Manager’s absence.
- Flexible availability, including evenings, weekends, holidays, and peak academic periods.
Physical Demands and Requirements
- Ability to remain standing and move throughout the store for extended periods.
- Ability to frequently communicate with customers, team members, and business partners.
- Ability to operate point-of-sale, inventory, and other retail technology systems.
- Ability to occasionally lift and move merchandise and supplies up to 50 pounds and use ladders safely.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.